1-Tom-Plumber
Plumber · West Des Moines, IA · Open 24 hours per Google listing
Our verdict
Same-day emergency response with transparent pricing and staff that actually explains what's wrong before fixing it.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in West Des Moines, IA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional same-day emergency responsiveness — answered calls immediately and dispatched technicians the same day during critical situations (frozen pipes, burst pipes, no hot water).
2 cited reviews
“Answered right away and came out the same day.”
“They stayed with it until the job was done and made it right.”
All 5 reviewers praise communication and explanation of work — technicians show customers what's happening and provide tiered pricing options without pressure.
2 cited reviews
“Explained and showed us what was happening inside the water lines.”
“Answered right away and came out the same day.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Stands behind work quality with follow-up commitment — when issues arose, team returned and 'stayed with it until the job was done and made it right.'
1 cited review
“They stayed with it until the job was done and made it right.”
Professional job site conduct — reviewers specifically noted boot covers, cleanup after work, and polite demeanor even during stressful emergency calls.
1 cited review
“Got the job done quickly with a smile on his face.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing during emergencies — charged 'fair price' for frozen water line repair during extreme cold conditions when demand is highest.
1 cited review
“They stayed with it until the job was done and made it right.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Josh and Quinton (I think Quinton is the right name) came out when our water heater stopped heating water. Not only did they confirm through diagnostics but they explained and showed us what was happening inside the water lines that we were oblivious to. They worked with us on finding a solution and implementing that solution as fast as possible. They pulled strings to help restore our hot water as fast as possible …”
“I had a plumbing issue that couldn’t wait, and I’m really glad I called 1-Tom- Plumber. They answered right away and Josh came out the same day, which was a huge relief. Josh showed up on time, quickly diagnosed the problem, and explained exactly what needed to be done before starting any work. The repair was handled efficiently and professionally, and everything was cleaned up before they left. The quality of the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 826 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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Nearby: Hartford · West Des Moines · Bevington