Thompson & Thompson Service Group
Plumber · Pooler, GA · Open 24 hours per Google listing
Our verdict
Exceptional technical work undermined by aggressive upselling tactics and inconsistent service scheduling—verify quotes with competitors before committing to major work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Pooler, GA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast diagnostic capability: technician identified problem and solution within 5 minutes during emergency call
1 cited review
“In about 5 minutes he told us exactly what was happening.”
Proactive communication: customers report advance call notification before technician arrival
1 cited review
“They always call ahead to let you know they are arriving soon.”
High technical competency: workmanship score of 100 reflects consistent positive mentions of quality service delivery
1 cited review
“They always call ahead to let you know they are arriving soon.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Possible predatory sales practices: customer was pressured into $19,000–$24,000 emergency sewer line replacement that second opinion deemed unnecessary; aggressive financing terms (9% APR, 120 months) pushed immediately after diagnosis
“They were actually horrified I was told to urgently pay $20,000.”
Red flag
Misdiagnosis or diagnostic manipulation: initial recommendation to call city for emergency that was later determined to be non-existent by competing plumber using camera inspection
“They were actually horrified I was told to urgently pay $20,000.”
Significant pricing premium: installation quotes ($800–$1,000) substantially exceed local competitors for identical work
Cited in 1 of the 5 reviews we analyzed.
Unreliable appointment adherence: technician failed to arrive within 90-minute window despite confirmed 8am–noon appointment; dispatcher unable to provide updated ETA
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“First, I'll say that the techs who are employed at Thompson & Thompson are nice people who were very polite to me, so none of this is really their fault. I believe the issue is on a corporate level. I experienced a pipe blockage and was told by a tech that it was an emergency that required me calling the city. I waited for the city to come out; they showed up at 2:00 AM and it wasn't clear what the issue was or …”
“We need our pool pump fixed. I set an appointment for between 8am and noon which is fine. They texted me that my electrician was headed out and will be there within forty minutes. Went home from work twenty minutes later and waited for them. After forty five minutes I called and the girl told me she couldn't give me an ETA and would have someone call me back. After 90 miniutes I called to cancel. They clearly …”
Positive
“Craig was excellent! We called about an electrical issue in our washroom and in about 5 minutes he was able to tell us exactly what was happening and how to fix it. He is now our go to electrician!! Couldn’t be happier with the quality of service and efficiency. Thank you.”
“I always appreciate the professional service this company offers. They always call ahead to let you know they are arriving soon. Travis was courteous, professional and offered advice on my air conditioner. I trust that when I utilize their service I am getting 100% satisfaction. I actually called to book another service for plumbing so thankyou to this company for its convenience and consistency.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,347 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Thompson & Thompson Service Group?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Thompson & Thompson Service Group?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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