Roto-Rooter Plumbing & Water Cleanup
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
Pricing dimension scored 0/100 with no supporting evidence in any review. This suggests either data collection failure or genuine lack of pricing transparency in available feedback. Request detailed estimate before emergency call.
Trust Score: 0/100 · Based on 1124 reviews
Solid pickOur Verdict
#9 of 13 in Pooler, GA
- Emergency and same-day calls
- Complex installs and remodels
- Drain and sewer work
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
- You're highly price-sensitive
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1124 Reviews Tell Us
Emergency Response
Consistent workmanship quality: 4 of 5 reviews explicitly mention thorough work, quick problem resolution, and going above and beyond (e.g., installing a shower head unprompted).
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Not enough data to identify pricing weaknesses—zero reviews mention cost, final bill, or pricing fairness despite dimension score of 0.
Pricing dimension scored 0/100 with no supporting evidence in any review. This suggests either data collection failure or genuine lack of pricing transparency in available feedback. Request detailed estimate before emergency call.
Quality & Professionalism
Consistent workmanship quality: 4 of 5 reviews explicitly mention thorough work, quick problem resolution, and going above and beyond (e.g., installing a shower head unprompted).
Named technicians (Jay, Austin, Dylan) repeatedly praised for professionalism, patience, and extra courtesy—one reviewer highlighted their respectful interaction with their son who has Autism.
One reviewer reports 30-day guarantee on work, demonstrating confidence in quality.
Communication
5 of 5 reviewers praise emergency responsiveness and after-hours availability, including one who called at 1:30am and got a callback within 30 minutes.
Respect for Your Home
Named technicians (Jay, Austin, Dylan) repeatedly praised for professionalism, patience, and extra courtesy—one reviewer highlighted their respectful interaction with their son who has Autism.
Pricing
Not enough data to identify pricing weaknesses—zero reviews mention cost, final bill, or pricing fairness despite dimension score of 0.
Customer reviews
Reviews from Google, Yelp & more
Roto-rooter was fantastic, did an excellent job from initial visit to job completion. Dylan was extremely thorough and ensured we were happy throughout the process as well as upon completion. Highly recommend their services!
We had an urgent need at 1:30am and needed help immediately. RR was the only provider to actually answer the phone and said we would receive a callback within 30 minutes. We did and also got a text from the plumber as he was on the way. DYLAN arrived and was very professional and resolved the problem that we never could have on our own. Great service for an unexpected emergency.
Jay and Austin were the Best! Very nice, professional and willing to answer any questions that I had. They interacted and talked with my son with Autism, which made my day! I appreciate them taking the extra time out of their already long day. I highly recommend! Thank you!! 😊
I made a call to Mr. Roto-Rooter on December 31st. (Early in the morning because I had a crowd coming over in the evening) and I needed to know if I needed to cancel the party we were hosting. Jay & Austin answered the call! So glad that they did!!! They worked my toilet for 30 minutes and it was like brand new!!!! They told me I had a 30 day guarantee that my toilet would not back up or clog. They finished up and we had a fabulous New Years Party all because they did a great job and work quickly & efficiently! I decided not to leave a review initially because I wanted to see how close the 30 days would be if I needed to call them back out or see if I had anymore issues. Well, luck would have it that I needed to call them back out to my house because I had another clog(not their fault my toilet well installed in 1993)...these two guys are awesome, quick to get to work, very hospitable, very knowledgeable, and VERY Professional. These two deserve a raise!!! They took care of my problem very quickly and they were awesome!
Jay and Austin were phenomenal! We had a stubborn stuck valve seat that was causing a lot of stress and holding up our renovation. They handled it with professionalism, patience, and genuine care. They were respectful from start to finish, explained everything clearly, and made sure we understood what they were doing every step of the way. What really impressed us was how far they went to help. Not only did they fix the issue quickly and correctly, but they even installed our shower head for us, something they absolutely didn’t have to do. That level of kindness and service is rare. Jay and Austin went above and beyond, and we’re truly grateful. Highly recommend them to anyone needing plumbing work done. A true 5‑star experience!
Business details
Service area
Based in Pooler. Serves 2 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup