The Plumbing Joint Inc.
Plumber · Maple Valley, WA · Open 24 hours per Google listing
Our verdict
Fast emergency response and thorough work when things go right, but accountability collapses when their technicians cause damage—expect stonewalling and refusal to cover repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Maple Valley, WA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews praise quick response times and on-time arrivals, including one emergency water main repair completed within an hour
1 cited review
“Jason showed up on time and was very friendly and professional.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviews highlight thoroughness and prevention-focused approach, with one construction professional noting comprehensive house inspection to avoid unnecessary work
1 cited review
“He went through the house to ensure we were not doing preventable work.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong long-term customer retention, with one reviewer using them as primary plumber for 40 years across two properties
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews document refusal to cover damage caused by technician error, with company deflecting blame and pressuring customers to pay original service bills despite acknowledged damage (one case cost homeowner $2,500 out-of-pocket plus $2,400 HOA mitigation)
“They said they would report it but I never heard back.”
1 more cited review
“Supervisor left apprentice unsupervised who flooded kitchen, company avoided responsibility.”
Red flag
Dramatic pricing fairness score of 8/100 suggests systematic overcharging or hidden fees; coupled with damage refusal pattern, indicates potential financial pressure tactics on vulnerable customers
“They said they would report it but I never heard back.”
Poor communication and follow-up on damage claims: one customer reported technician broke water pipe during backflow test and company refused to acknowledge responsibility or follow up after promising to 'report it to their technician'
“They said they would report it but I never heard back.”
Inadequate supervision of apprentices—technician Trevor left unsupervised during jetting job, caused kitchen flooding, and company avoided responsibility by blaming customer and misrepresenting incident to property management
“Supervisor left apprentice unsupervised who flooded kitchen, company avoided responsibility.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I will never use them for a backflow test again. After they finished the test yesterday and left, our ice maker machine started leaking. When they first called asking for payment, I already told them that because of their work, the water pipe to the ice maker had been broken, causing the leak. They said they would report it to their technician, but I never heard back. The leak only got worse, so I called again. …”
“BEWARE to take pictures before and after the work to be performed by this company to avoid story twisting when something goes wrong. This company was contracted by the condo HOA thru the Property management May 8 2024 for jetting services on the entire first floor of our building. At the time supervisor LT brought an apprentice Trevor and left him to do the work while he works on another unit across. Trevor goofed …”
Positive
“Ali is simply a great guy and representative for the company- he is friendly, professional and very thorough. He went through the house from the subfloor to all plumbing areas to ensure we were not doing any work that could be prevented. Great communication and organization. I am in construction- could not be more impressed. Andy”
“The Plumbing Joint has been my go-to for 40 years at two different home locations. This time it was a leak in the water main which was bubbling up to the surface. My neighbors and I had dug down the 5 feet to the leaking water line, so only the repair was needed. Ashley, who received my call, was very helpful and positive. She promised that as soon as someone was available they would head my way. Cason arrived …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 458 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own The Plumbing Joint Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Issaquah · Maple Valley · Ravensdale · Snoqualmie