The Drain Surgeon
Plumber · Aiken, SC
Our verdict
High-volume Aiken plumber, 622 reviews at 4.7 with 88 of 92 analyzed at five stars; reviewers cite under-24-hour appointments and fair pricing, even an unprompted fee reduction.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Evans, GA · compare all →
Our opinion, based on the 92 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Fast scheduling — reviewers cite same/next-day and under-24-hour appointments when other companies were 3-4 days out
1 cited review
“finding out the next available appointment would've been between 3-4 days out, I called The Drain Surgeon. They listened to the issue, found availability to assist, and was out at the property less than 24 hours later!”
Cited in 3 of the 92 reviews we analyzed — 2 cited reviews not excerpted here.
Honest, fair pricing called out (4 mentions), including a tech who lowered an already-agreed fee
1 cited review
“instead of charging me a price I agreed to pay which was already better then other plumbers..he found a way to where my fee was not even a quarter of what I had already agreed to pay.. Best service ever !!”
Cited in 2 of the 92 reviews we analyzed — 1 cited review not excerpted here.
Handles bigger jobs well — sewer-line replacement and water-heater installs praised
1 cited review
“The Drain Surgeon did a great job quickly when recently replacing the sewer line at my downtown commercial property.”
Cited in 2 of the 92 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 92reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“Unpleasant experience, wrong information provided about the procedure to claim the water heater broken part through warranty and didn’t resolve my problem, just went to try to sell me a whole new water heater when my one is just 4 years old, in top of that charge me $85 for nothing.”
“Originally called this place for a estimate and video of the lines. Discussed that my pipes were about 2 inches, and would need a camera that fits in it. On monday, "big john" comes at 11am and brought a camera too big, we then had to wait 45 minutes for another plumber to come to bring a camera. After sending it thru the line big john said "burn the house down the lines are shot". We then mentioned that we wanted …”
Positive
“I called multiple plumbers for my clogged sink and received unreasonable pricing… the Drain surgeon work with my availability..also instead of charging me a price I agreed to pay which was already better then other plumbers..he found a way to where my fee was not even a quarter of what I had already agreed to pay.. Best service ever !! I will never use any other plumber and neither should anyone else ..Respectful.. …”
“After calling a few other companies who had "emergency appointments/same day appointments" listed on their websites, and finding out the next available appointment would've been between 3-4 days out, I called The Drain Surgeon. They listened to the issue, found availability to assist, and was out at the property less than 24 hours later! The issue was identified, addressed, and my tenants were happy! I should've …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire The Drain Surgeon?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own The Drain Surgeon?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Evans · Hephzibah · Clarks Hill