Supreme Home Services
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1 concern
Minisplit installation had 4 refrigerant leaks undetected at install, wrong drain routing on all 7 ceiling cassettes causing water damage, and installer refused to pay for drywall holes he cut unnecessarily
Trust Score: 0/100 · Based on 105 reviews
Our Verdict
#11 of 11 in Lone Tree, CO
No standout specialties
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Hire if: You need clear communication and upfront explanations
Hire if: You need fast same-day or after-hours response
Caution if: You need warranty-grade work on a complex or high-stakes install
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 105 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
1-star review documents ductless minisplit with 4 copper line leaks undetected at install, 7 ceiling cassettes with wrong drain routing causing water backup, and contractor refused to pay for drywall damage he caused
Minisplit installation had 4 refrigerant leaks undetected at install, wrong drain routing on all 7 ceiling cassettes causing water damage, and installer refused to pay for drywall holes he cut unnecessarily
Respect for Your Home
1-star review documents ductless minisplit with 4 copper line leaks undetected at install, 7 ceiling cassettes with wrong drain routing causing water backup, and contractor refused to pay for drywall damage he caused
Customer reviews
Reviews from Google, Yelp & more
Ulysses diagnosed and repaired my furnace very quickly. They were very willing to deal with my warranty company as well. Great folks and very decent to work with.
Elias was very knowledgeable and solved our heating issue quickly! He was friendly and helped us to understand how the furnace works and how he identifies the issue. He went above and beyond! Also, Kay reached out to us quickly to schedule the appointment. Supreme Home Services provided great customer service and I would highly recommend using them!
After talking to the owner about the first service call not at my satisfactory the owner send another tech to do the furnace tune up at no cost to me and the tech did a fantastic job! This company stepped up to the plate and got my total approval of the work. I will not hesitate to use this company again! I have them on my contact list so I can use them again.
Do not hire this person for a ductless minisplit system, he is dishonest and work is below industry standard. He installed the system incorrectly, including 4 leaks in the copper lines, and did not detect the leaks upon installation. After those leaks were fixed, his leak detection system continued to be inaccurate, and he cut holes in my new drywall to try to locate leaks behind the drywall that did not exist. He refuses to pay to fix the drywall damage. He installed the drains wrong for all 7 ceiling cassettes, which resulted in water backing into all the unites. One unit had a large electrical explosion from the water, which could have caused a house fire. He accidentally cut my new PEX water supply line and water poured into my basement. He did not correctly install the clamps for two drain fitting, where the clamps were just on the pipe and not the fitting itself, resulting in additional leaks. I had to hire another company to get my system working, as Uli said there were leaks in the condenser unit and line, which did not exist. He wanted to charge me over $2k to replace a new condenser that was not damaged. Instead of paying the bill for the new company to diagnose what he misdiagnosed, he hired an attorney. Dishonest in other regards as well throughout installation.
Eli Alfaro is the best! He made multiple trips out of his way, he was very informative and honest about what was happening with the Furnace. I would definitely recommend to anyone looking for help with HVAC plumbing or electric.
Business details
Service area
Based in Lone Tree. Serves 16 nearby cities within 20 miles:
Supreme Home Services