Superior Plumbing
Plumber · Acworth, GA
Our verdict
Polarized: of 100 analyzed, 49 are 5-star but 40 are 1-star (reviewConsistency 0.10); 'expensive' cited 15 times with repeated $89 visit fees and upsell complaints despite BBB A+.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Acworth, GA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day scheduling and on-time arrivals praised by satisfied customers (fast_response = 12)
Cited in 3 of the 100 reviews we analyzed.
Specific techs (Joel, Bo, Seth) credited for clean water-heater and gas-line work
Cited in 3 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
40 of 100 analyzed reviews are 1-star, alleging a coupon price hike, refusal to install non-purchased equipment after a paid trip, and a misdiagnosed leak that flooded a ceiling (unprofessional = 3)
“if I wanted to use the coupon that they have on their own website, the cost went up by $142 - for a $25 coupon!!! All of a sudden he claimed to have already given me a discount.”
1 more cited review
“He cut 3 holes in our wall and could not find leak... charged us $400. 4 days later our entire ceiling was covered in water dripping through ceiling onto the bed below. The roofer... said there was indeed a pipe leak.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Reviewer says tech wouldn't use a snake, declared the toilet unfixable, and pushed a new toilet that another plumber proved unnecessary
“this company charges a "visit" charge of $89, which is not applied towards the work. Then they charge an astronomical amount to diagnose your plumbing problem, regardless of whether they can repair the problem.”
Repeated complaints of a non-applied $89 visit fee plus high diagnostic charges (expensive = 15)
“this company charges a "visit" charge of $89, which is not applied towards the work. Then they charge an astronomical amount to diagnose your plumbing problem, regardless of whether they can repair the problem.”
Cited in 2 of the 100 reviews we analyzed.
Multiple reviewers report unnecessary upsells (toilet replacement, coupon bait-and-switch)
“if I wanted to use the coupon that they have on their own website, the cost went up by $142 - for a $25 coupon!!! All of a sudden he claimed to have already given me a discount.”
1 more cited review
“He cut 3 holes in our wall and could not find leak... charged us $400. 4 days later our entire ceiling was covered in water dripping through ceiling onto the bed below. The roofer... said there was indeed a pipe leak.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have been utilizing Superior for 8 years and have spent over$6,000! Today 12-17-2016 I had a good leak in my basement at one of the outgoing lines from my tankless water heater that Superior installed in 2008, which they did an excellent job! When I called today the scheduler checked by records but I was told I could not be serviced until 12-20-2016, I told her that I did not have water I was told the earliest …”
“We have used Superior Plumbing for over 10 years on at least 5 different occasions. In May 2012 we had sewage backup in downstairs tub and toilet. Superior came out, replaced wax ring under toilet and unclogged drain, used camera to show us stoppage. They charged us $680. My husband questioned the cost, but was shown several prices in print and was told - that's the price. It's now Dec. 2012 and the same thing …”
“If I could give this place zero stars, that number would be too many. STAY AWAY from this business!!! They are in it to make a quick $79.50 regardless if they do the job or not, and they always bank on the NOT part. I should have followed my first mind when I cancelled the initial appointment when the rep told me about the $79.50 just to take a look at the job. I asked for a ballpark price to reconnect two faucets, …”
Positive
“Went with Superior to install two faucets. Booking was easy and they were able to get me scheduled right away. They also listened to my directions and arrived precisely on time. My plumbers--Andrew and Damon--were professional and up front with pricing. They did a terrific job with the installation and it was completed very quickly.”
“Ronnie was excellent. He was Professional and did a great job. He was kind and knew what he was doing. Loved that he had everything he needed on the truck and got it all done in one day. Great service. Loved that I called yesterday and was able to get an appt and he even got here early. He took his time and knew what he was doing. He explained everything in detail. I’m was happy that I got it fixed right.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Headline Google 4.8 masks deeply split sentiment — 40% of the 100 analyzed reviews are 1-star, driven by Yelp upsell and overcharge complaints, despite BBB A+ accreditation.
Should you hire Superior Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Superior Plumbing?
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Nearby: Acworth · Clarkdale · Cartersville