High Priority Plumbing and Services, Inc.
Plumber · Acworth, GA · Open 24 hours per Google listing
Our verdict
A polarized record: 37 of 100 sampled reviews are 1-star (reviewConsistency 0.13) with repeated home-warranty misdiagnosis, flooding, and rip-off complaints despite a 5.0 headline rating.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Acworth, GA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Tech Devin praised for correctly diagnosing a tankless water heater issue
1 cited review
“We had Devin Hufstetler come out for our tankless hot water heater and he was excellent. He informed us exactly what was wrong and really helped us.”
After a complaint, the company sent a tech out on a Sunday and worked multiple days to resolve a problem
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Tech misdiagnosed a leak location to the warranty company, getting coverage denied, then refused to admit the error
“The technician misdiagnosed the location of a leak that flooded my basement to my warranty company, causing them to deny coverage. When I discovered the true location of the leak, he refused to admit his mistake even after being shown a picture of it.”
Red flag
Sewer ejector pump replacement failed and flooded a room with sewage; company refused to fix it past 30 days
“They replaced a Sewer Ejector pump in my house in September for a basement bathroom... my utility room is flooded with sewage water because they didn't fix it correctly. I called them to come correct the work and they refused saying it was past 30 days.”
Red flag
Multiple reviewers allege the company gets warranty claims denied then quotes thousands for the job
“This plumbing company will screw you over so you get denied by the home warranty. Then, they send you an estimate for thousands of dollars to do the job at your expense.”
Cited in 3 of the 100 reviews we analyzed.
Repeated home-warranty (AHS) jobs end in misdiagnosis, denied coverage, and large out-of-pocket estimates
“This plumbing company will screw you over so you get denied by the home warranty. Then, they send you an estimate for thousands of dollars to do the job at your expense.”
Cited in 2 of the 100 reviews we analyzed.
Workmanship complaints include a sewer ejector pump that flooded a room with sewage and a refused warranty fix
“They replaced a Sewer Ejector pump in my house in September for a basement bathroom... my utility room is flooded with sewage water because they didn't fix it correctly. I called them to come correct the work and they refused saying it was past 30 days.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Horrible - will try to RIP you off. Do not use. They were recommended through my home warranty company, after coming to the house the plumber they assigned told me that the plumbing under my house was done completely wrong and would need to be redone and brought to code. They were only out for a plumbing leak. I had another plumber come out from Angie's list and was quoted $485 to fix the leak that High Priority …”
“AVOID - AVOID - AVOID Winner of the WORST contractor AWARD! High Priority Plumbing (HPP) is THE WORST kind of contractor....the kind that warranties their work but FAILS to correct, MISLEADS their customers so they can EVADE taking responsibility for their IMPROPER work. HPP guaranteed their work on my home for 5 years but it's WORTHLESS... they don't honor it. HPP and their subcontractor, Floodmasters strung me …”
“Regardless of how High Priority tries to justify the reasons to explain their business practice and their behavior, it's not right. The long and short of the matter is they did work on or home because of the money. Initially, they said they did not work on our system. Regardless they continued to send out technicians. Every time a technician responded to our request, we paid them $50.00. I have no idea how much …”
Positive
“The Professionals working for the Simpson Family are Fantastic and can do anything in the line of plumbing that you need. From water tank replacement, sump pump service, replacing and/or maintenance in faucets and drains you need to call 770-860-8110 whenever service is required. From N to S and E to W in Georgia High Priority will be the plumber most requested!!”
“recently moved from a condo in Downtown to a single-family home in East Atlanta. discovered that we had brown water coming from our hot water faucets, so we reached out to our home warranty providers, who suggested that we use High Priority Plumbing to inspect and possibly replace our hot water heater. HPP did an excellent job from start to finish and made us aware of any outstanding issues with our old water heater …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2018.
Across platforms
Headline Google rating is 5.0, yet the Yelp-heavy sample is 42% negative with rip-off and misdiagnosis complaints — a stark contradiction.
Should you hire High Priority Plumbing and Services, Inc.?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own High Priority Plumbing and Services, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Acworth · Cartersville · Clarkdale