Summers Plumbing Heating & Cooling
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Premium / Upsells
Membership programs detected in reviews
2 concerns
Critical failure to honor explicit customer requests: One reviewer documented telling the company 4 separate times not to call before 12pm (works third shift), was promised 4 times that notes would be added to account, yet the company called at 10am anyway—indicating systemic disregard for documented preferences., upselling concerns
Trust Score: 0/100 · Based on 2515 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 2515 Reviews Tell Us
Emergency Response
Fast emergency dispatch and after-hours availability: 2 reviewers specifically praise same-day response and weekend availability, including one technician staying late Saturday to diagnose a drain issue.
What To Watch Out For
Aggressive and persistent upselling: One reviewer reports being repeatedly pushed for additional appointments, subscription services, and add-ons via calls and texts, despite already purchasing a maintenance plan.
Pricing concerns: One reviewer was charged $650 for removal of a recommended freeze-prevention system that failed, and had to pay additional remediation costs after a pipe burst.
2 reviews mention membership programs or upselling
Critical failure to honor explicit customer requests: One reviewer documented telling the company 4 separate times not to call before 12pm (works third shift), was promised 4 times that notes would be added to account, yet the company called at 10am anyway—indicating systemic disregard for documented preferences.
Upselling concerns
Quality & Professionalism
High-quality workmanship: 4 of 5 reviews explicitly praise technicians' skill, efficiency, and professionalism, with one emergency pipe repair completed in under 90 minutes on a Sunday.
Communication
Aggressive and persistent upselling: One reviewer reports being repeatedly pushed for additional appointments, subscription services, and add-ons via calls and texts, despite already purchasing a maintenance plan.
Pricing
Pricing concerns: One reviewer was charged $650 for removal of a recommended freeze-prevention system that failed, and had to pay additional remediation costs after a pipe burst.
Customer reviews
Reviews from Google, Yelp & more
Olivia did great job! She was very polite and knowledgeable . She answered our concerns and even gave us tips on how to prolong the life of our toilets, water heater. She was GREAT. And we were very comfortable with her being in our home. Was concerned about wasting our water too. She flushed our water heater without using to much water. Thanks Olivia!!
Dallas was great! Was able to come out same day. He stayed late on a Saturday to help diagnose a drain issue. Super grateful!
Leo did a fantastic job with an emergency repair of a pipe leak under my kitchen sink on a Sunday afternoon. Summers in Broad Ripple dispatched him quickly and the work was completed within an hour and a half of my call. Leo was very professional and skilled. I was so impressed that I purchased a plumbing Service Maintenance plan!
In reply to Summers: We tried to resolve it 4 times separate times. If you dont listen 4 times what makes the 5th different? Over zealous in a way I dont appreciate. They will always try and sell you more and more product or services. They will call early which maybe some appreciate but I have told them 4 separate times, "I appreciate the gesture, but I have a scheduled time for a reason", 4 times I have told them, "please, don't call me before 12pm, I work third shift, please call my fiance". 4 times they have told me, "we are so sorry, we'll put notes on your account and this wont happen again!", yet this morning again, call from summer about 10am. They are constantly pestering me for more appointments, for a subscription service, or servicing. Calls and texts fairly regularly to ask when they can come work in my house. All of my equipment is brand new to this house. I have the summers subscription through the rest of the year, I wont use it, Ill call a company that listens to their customers.
Fast efficient service from Dale. He was well equipped and got the job done quickly. I had a pipe burst at the plastic freezing prevention poly pipe that was put in about a year and a half ago to prevent pipes bursting. Interesting that this method does not work and i end up with a remediation bill plus $$650.00 to get rid of the plastic pipe. I would not recommend this freeze prevention to anyone.
Business details
Service area
Based in Lawrence. Serves 8 nearby cities within 20 miles:
Summers Plumbing Heating & Cooling