Steve’s Plumbing & A/C Service
Plumber · Aiea, HI · Open 24 hours per Google listing
Our verdict
4.8★ across 5,027 reviews; themeCounts.fast_response=16 and weekend_or_emergency=5 confirm real after-hours capability, but 15% negative sentiment and 4 expensive mentions flag pricing as the main friction point.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Aiea, HI · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day and after-hours response confirmed in 5 reviews citing weekend_or_emergency and fast_response themes — Christmas Eve and Sunday bookings documented.
1 cited review
“Was able to book same day on a Sunday. From dispatch to appointment the customer service was outstanding. Finally after living in our home for 20 plus years a plumber took the time to explain why our water valves weee failing so often.”
Cited in 4 of the 100 reviews we analyzed — 3 cited reviews not excerpted here.
Technicians praised for clear on-site explanation of root causes — calcium valve failure, pipe diagnosis — not just completing the job.
2 cited reviews
“Soloman was outstanding. Showed up on time, worked efficiently, communicated clearly, and handled unforeseen issues professionally. When he finished, he left the space spotless.”
“Was able to book same day on a Sunday. From dispatch to appointment the customer service was outstanding. Finally after living in our home for 20 plus years a plumber took the time to explain why our water valves weee failing so often.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water heater work draws consistent 5-star feedback across 14 service mentions; technicians Jeremy, Jayden, and Koa each cited by name.
1 cited review
“Jeremy and his assistant James were awesome, they installed my new water heater and timer with great attention to detail. Jeremy, as the lead, is very knowledgeable and respectful of his assistant, which says so much right there.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing significantly above market: 2 Yelp reviews compare Steve's $870–$2000 pex pipe repair against competitors charging $383 for identical work — 'complete scam' language used.
“BEWARE! RIP OFF! Please use any other plumber. We had a leaking pex pipe behind our walls - they came out diagnosed and repaired replaced $2000 total. Didn't think it was a big deal until the same thing happened to the adjacent wall, building maintenance suggested we call Commercial Plumbing instead - they did the exact same work and our bill was only $383.”
Cited in 2 of the 100 reviews we analyzed.
Flat-rate billing with no itemization — $533 to replace an electrical connector, no parts/labor breakdown — drew explicit complaints.
Cited in 1 of the 100 reviews we analyzed.
Advertised same-day service not always honored; one reviewer waited 2 days, then experienced dispatch confusion and a missed 40-minute arrival window.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Hey Steve, You are extremely expensive. After we did a job with you I told my Aunt how expensive you were. My Aunt agreed and said "Oh nooo... don't use Steve's plumbing. They're expensive" I told my friend about your job and his response was "Do you know how much they charged to change my water heater? I don't think doctors doing surgery charge that much hourly. It's so ridiculous. " Although they helped with the …”
“Called them for a plumbing emergency - leaking water distribution box. Plumber came over stated the entire system would need to be replaced as well as the PRV. High-pressure sales tactic to replace every single line in my entire house. Even brought out a smooth talking "supervisor" who was on his way to the beach to set up his kids birthday party In which he told the plumber multiple times to "stop talking and …”
“I called Steve's Plumbing and A/C Service three times over the course of several days, and not once did I receive a call back or an explanation as to why. I specifically chose this company because their ad said "24/7 service," but that couldn't be further from the truth. On the first day, I spoke to a lady on the phone who assured me someone would call me back. That never happened. The next day, I waited most of …”
Positive
“Could not have asked for better service. Zach was able to get to the house and provide quotes and a clear explanation as to what was needed. He answered every question and explained anything that a non-plumber wouldn't understand. Soloman was outstanding. Showed up on time, worked efficiently, communicated clearly, and handled unforeseen issues professionally. When he finished, he left the space spotless.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
BBB rating B (not accredited) contrasts with 4.8★ Google rating across 5,027 reviews. No Yelp rating discrepancy detectable from available data.
Should you hire Steve’s Plumbing & A/C Service?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Steve’s Plumbing & A/C Service?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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