Alpha Omega Plumbing Inc
Plumber · Aiea, HI · Open 24 hours per Google listing
Our verdict
4.9★ across 74 reviews with 98.6% positive sentiment and reviewConsistency=0.943 — the tightest rating cluster in this batch — but BBB F rating warrants caution despite strong Google performance.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Aiea, HI · compare all →
Our opinion, based on the 73 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day dispatch confirmed in multiple reviews including hot water restoration (no-hot-water) and urgent service calls; themeCounts.fast_response=14 across 73 analyzed.
1 cited review
“I was so happy that they were to send a technician out the same day I called to get my hot water restored. One cold shower was more than enough! Neil was very helpful, efficient and professional.”
Cited in 3 of the 73 reviews we analyzed — 2 cited reviews not excerpted here.
Faucet and fixture work draws detailed praise: Jon cited for explaining calcified valve replacement step-by-step; saved client money on disposal by teaching reset procedure.
1 cited review
“First, the office operation was great and communicated very well with me prior to the appointment so we didn't have to waste our time. Jon did excellent job working on changing old faucet, calcified 2-way valves and also a quick evaluation of my other minor problems.”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
Emergency and large-scale work handled with specialized equipment (mini excavator, vacuum truck) for late-night waste/supply line repairs — owner Neil cited for consistent standards.
1 cited review
“Neil is meticulous and fastidious. He closed our cesspool and installed a septic tank. He has a remarkably successful business. I'd give him and the job they did at our house a 10 out of 10.”
Cited in 2 of the 73 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
BBB F rating (not accredited) directly contradicts 4.9★ Google score. No complaint details available, but an F is the lowest possible BBB grade — consumers should verify independently.
The evidence — in reviewers' own words
Critical
“I initially made contact for emergency service on Saturday; was told 2:30 PM. Then was called and told no one was available; then was called again and told maybe can make it; then was called and told can’t make it but how about Sunday. Couldn’t do Sunday. Then told Monday; couldn’t do Monday; then was told Wednesday at 9AM at same price. I agreed. Wednesday I show up at 8:50 AM. Open blinds on front of house and …”
Positive
“We needed Plumbing service for our home right away and a family member HIGHLY recommended Alpha Omega Plumbing. I called & was able to get someone out same day! Awesome & Exceptional Customer Service & Team! Neil, Thank You so much for taking care of our Plumbing issues!”
“Steve was knowledgeable and informative regarding our plumbing needs. He saved us money by teaching us about the sink disposal system. He tightened the sink faucet and now it works like brand new. I highly recommend Alpha Omega plumbing and Steve for your plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Google 4.9★ vs BBB F rating (unaccredited) is a significant institutional discrepancy. No Yelp data available to compare.
Should you hire Alpha Omega Plumbing Inc?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Alpha Omega Plumbing Inc?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Aiea