Stateline Services
Plumber · Abingdon, VA · Open 24 hours per Google listing
Our verdict
They show up fast (often same-day) and do solid work, but you're paying a premium for that speed and the service area seems limited.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Abingdon, VA · compare all →
Our opinion, based on the 87 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Consistently arrives on time or early; 7 reviews explicitly praise punctuality and meeting quoted arrival windows
1 cited review
“show up at appointment time, very professional”
Cited in 7 of the 87 reviews we analyzed — 6 cited reviews not excerpted here.
Same-day or next-day emergency response is standard; 6 reviews mention same-day service or arrival within hours of call
2 cited reviews
“had someone out that day”
“good prices for services and quickly had a service technician”
Cited in 6 of the 87 reviews we analyzed — 4 cited reviews not excerpted here.
Technicians consistently explain work in detail before and after; 5 reviews highlight clear communication and transparency
2 cited reviews
“explained everything in detail”
“show up at appointment time, very professional”
Cited in 5 of the 87 reviews we analyzed — 3 cited reviews not excerpted here.
Fair pricing relative to service quality; multiple long-term customers (3+ years) cite reasonable costs and value
1 cited review
“good prices for services and quickly had a service technician”
Cited in 4 of the 87 reviews we analyzed — 3 cited reviews not excerpted here.
Named technicians (Zach, Stephen, Sam, Vivian, Kyle, Wayne) consistently deliver professional, courteous service across multiple service lines
1 cited review
“Stephen is an excellent plumber”
Cited in 7 of the 87 reviews we analyzed — 6 cited reviews not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 87reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“No never again 423. For one cracked pipe.Invoice states other repairs they did not happen I signed a I pad could not see the other charges I am 63 years old never again”
“Over charging people $2300 for a hot water heater that's price gouging”
Positive
“We are first time customer that were in need of electrician after hours. The on call rep was great in helping us make determination to wait till morning. Dispatch called before 8 am to get us on the schedule and before 1:00 pm, Tyler had resolved our problem and power was restored. He was very friendly and professional and we will definitely be calling State Line for future repairs!”
“Customer service from start to finish was a wonderful experience! Zach and Kyle arrived within an hour of my call and earlier than originally quoted at inital intake. They were friendly and explained everything for the project I had going on. I received the quote and was able to get completed same day as they had all the parts (except one which they got quickly) on their vans. It was so nice to not have to wait to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Stateline Services?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Stateline Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.