St. Matthews Plumbing
Plumber · Louisville, KY
Our verdict
74 of 80 reviews are 5-star with 0.935 consistency — fast_response cited 17x and zero 1-star reviews in the analyzed set.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Louisville, KY · compare all →
Our opinion, based on the 80 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Fast_response theme appears in 17 of 80 reviews; same-day quotes cited (Sunday water heater visit on file)
1 cited review
“Tony came out on a Sunday to help us with our water heater and was very professional and friendly.”
Cited in 2 of the 80 reviews we analyzed — 1 cited review not excerpted here.
Self-corrected mistakes at no charge — tech damaged toilet flange and repaired it better than before with no extra cost
1 cited review
“While fixing it correctly, they accidentally damaged the toilet flange. They told me about it immediately, and repaired it better than it was before (with no extra cost).”
Christmas Eve toilet install completed before the holiday — workmanship theme in 12 of 80 reviews
Cited in 2 of the 80 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Initial recommendation of a new toilet flagged when augering the line solved the issue — expensive theme appears in 2 reviews
Cited in 2 of the 80 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 80 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Please don't use this company I had a broken valve on my shower handle these guys charged me $400 dollars just for that unfortunately I was @ work and couldn't not found someone else that quick, so I had no choice vey disappointed”
“After reading several glowing reviews, I wanted to use this company but found them to be unreliable. Would not recommend.”
Positive
“These professionals are really good. They are prompt, trustworthy, hard working, skilled, and extremely knowledgeable. They figure out the problems and solve them without delay. I will go to this company for my plumbing, electrical, and handyman services. The owners have thoroughly vetted their employees. I couldn't have asked for better service. Thank you.”
“Jacob was incredible! Courteous, timely, efficient and effective! The ability to also text them photos of the work I needed was a game changer for a quick and accurate estimate that I was already comfortable with before they arrived! Will definitely be using St. Matthews plumbing again and would recommend you do so as well!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire St. Matthews Plumbing?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own St. Matthews Plumbing?
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Nearby: Louisville · Elizabeth