Southern Plumbing
Plumber · Abingdon, VA · Open 24 hours per Google listing
Our verdict
Excellent workmanship and fair pricing when they show up, but coin-flip reliability on scheduling and communication—don't call them at 2am unless you have a backup number.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Abingdon, VA · compare all →
Our opinion, based on the 13 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 8 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
High-quality workmanship: 4 of 5 completed jobs praised for skill, tidiness, and professionalism
1 cited review
“Very pleased with the work and left the lawn very tidy!”
Cited in 4 of the 13 reviews we analyzed — 3 cited reviews not excerpted here.
Fair pricing: 3 reviews explicitly mention reasonable or fair rates
Cited in 3 of the 13 reviews we analyzed.
Can prioritize emergency work: one reviewer noted Dan rescheduled to handle urgent main water line leak same-day
Cited in 1 of the 13 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on scheduled appointments: 2 of 13 reviews report being stood up with no communication
“Didn't show and they didn't answer my calls.”
Cited in 2 of the 13 reviews we analyzed.
Red flag
Critical communication failures during high-priority situations: elderly customer without water for 24+ hours waiting for callback on insurance claim; plumber later declined via email only and requested review removal
Cited in 2 of the 13 reviews we analyzed.
Red flag
Overbooking issues acknowledged: company cited 'overbooking' and 'personal illness' when declining work after customer escalated
Cited in 1 of the 13 reviews we analyzed.
Poor follow-up on estimates: customer waited a week with no callback after sending address for PEX pipe estimate
Cited in 1 of the 13 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 13 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Supposed to come and fix leak. Scheduled them to come out. Didn't show and they didn't answer my calls.”
“My senior citizen mother pays for policy on her water lines from the road to the house, yesterday a plumber found a pipe break, the insurance company contracts through Southern Plumbing and told my mother they would call her back within 4 hours (her water was turned off at the road by the original plumber who found the leak) but Southern Plumbing has yet to return her call, over a day later! If you cannot handle the …”
“I called and asked for them to come give me an estimate for changing over my pipes to pex pipe. I sent my address to him. He was to call about 30 minutes before he arrived. That was a week ago....... I still have not heard from him.”
Positive
“We had an unexpected main water line leak outside of our home and it created an urgent replacement situation for us. Dan was able to change his schedule to make our problem a priority. He and his crew showed up on time and did exactly what we asked them do. They were very skilled plumbers and proved to be prompt, courteous, professional and reasonably priced. I can't thank them enough for the work they did and we'll …”
“Replaced my water line. Very pleased with the work and left the lawn very tidy! Super nice and friendly, too. Thank you!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 8 of 10 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2025.
Across platforms
Should you hire Southern Plumbing?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Southern Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Abingdon · Mountain City · Bristol