Smith and Son Plumbing
Plumber · Mckinney, TX
Our verdict
Exceptional emergency responders with strong technician quality, but pricing concerns emerged in 1 of 5 reviews—worth getting a detailed quote before midnight calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast arrival and emergency responsiveness: Multiple reviews mention on-time arrival and same-day service completion
2 cited reviews
“Great pricing on Bradford White hot water heater”
“Informative, professional and courteous”
Technician quality and attention to detail: 4 of 5 reviews specifically praise individual technicians (Casey, Gage, Zach) for professionalism, knowledge, and going above-and-beyond
3 cited reviews
“Great pricing on Bradford White hot water heater”
“went above and beyond to make sure everything was done right”
“Informative, professional and courteous”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Communication and customer interaction: 3 reviews highlight courteous, informative, and professional demeanor during service
3 cited reviews
“Great pricing on Bradford White hot water heater”
“Informative, professional and courteous”
“went above and beyond to make sure everything was done right”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Workmanship consistency: With only 5 reviews analyzed, 1 complaint about incomplete sealing and property damage (exposed valve area) represents 20% failure rate—monitor this pattern closely
Cited in 1 of the 5 reviews we analyzed.
Pricing inconsistency: 1 of 5 reviews explicitly states service felt 'very overpriced for the work performed,' and another notes pricing concern despite positive workmanship elsewhere, suggesting 33-point variance in dimension scores reflects genuine pricing disputes
Cited in 1 of the 5 reviews we analyzed.
Quality control gaps: 1 review reports incomplete sealing on shower valve and tile damage from rushed cleanup, indicating sporadic execution issues despite otherwise strong technical reputation
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The plumbers did a decent job overall, but the service felt very overpriced for the work performed. The shower valve wasn’t sealed completely like it was before, and the tiles in the front beneath the shower head are damaged, exposing the area around the valve. The cleanup also felt a bit rushed. The team was polite and finished the job, but based on the overall experience and cost, I don’t think I’d use this …”
Positive
“Great pricing on Bradford White hot water heater. Technicians (Casey & Gage) arrived on time. Excellent install and techs were very professional and knowledgeable. They addressed all my questions and suggestions. Very courteous & polite. Will differently use Smith and Son Plumbing again.”
“Zach was fantastic to work with! He was very professional, knowledgeable, and friendly throughout the entire process. He went above and beyond to make sure everything was done right, and his attention to detail really stood out. I truly appreciated his expertise and the extra effort he put in. I highly recommend Smith and Son’s services to anyone looking for quality and reliability.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 392 reviews so far. Treat this as a first read.
Newest review in our sample: Dec 2025.
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