Saffer Total Home Plumbing, Heating & Electrical
Plumber · Baltimore, MD
Our verdict
Highly skilled technicians with strong emergency response, but expect to pay a premium—pricing consistently flagged as the main pain point.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Baltimore, MD · compare all →
Our opinion, based on the 85 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
What reviewers praise
Exceptional responsiveness to emergencies and quick arrival times. Multiple reviewers praise prompt, efficient service even for urgent calls.
1 cited review
“original repair handled quickly and efficiently”
Cited in 5 of the 85 reviews we analyzed — 4 cited reviews not excerpted here.
Consistently excellent communication and transparency. Technicians clearly explain problems, solutions, and next steps; dispatchers provide accurate ETAs.
2 cited reviews
“technician promptly arrived, clearly explained items to address”
“price tag almost gave me buyer's remorse, but service was excellent”
Cited in 5 of the 85 reviews we analyzed — 3 cited reviews not excerpted here.
High workmanship quality and strong technical expertise, especially with older/vintage plumbing systems. Technicians are well-trained, professional, and respectful of property.
2 cited reviews
“very professional, well-trained and personable”
“price tag almost gave me buyer's remorse, but service was excellent”
Cited in 5 of the 85 reviews we analyzed — 3 cited reviews not excerpted here.
Proactive problem-solving. Technicians identify secondary issues (slow drains, drainage problems, safety upgrades) and explain necessity, not just push hard sell.
1 cited review
“price tag almost gave me buyer's remorse, but service was excellent”
Cited in 4 of the 85 reviews we analyzed — 3 cited reviews not excerpted here.
Consistent attention to customer experience and property care—technicians use floor mats, clean up after themselves, and take time to teach homeowners.
1 cited review
“price tag almost gave me buyer's remorse, but service was excellent”
Cited in 3 of the 85 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One critical failure case: failed installation that went undetected for a year before customer discovered the defect and hired another plumber to fix it in 2 hours. Customer alleges company refused warranty/correction.
Cited in 1 of the 85 reviews we analyzed.
Pricing significantly higher than competitors. At least 3 reviewers note costs as excessive or higher than expected, despite acknowledging quality work.
“price tag almost gave me buyer's remorse, but service was excellent”
Cited in 3 of the 85 reviews we analyzed.
Occasional upselling on secondary services. One reviewer felt pressured on a slow-drain diagnosis with a quote that seemed disproportionately high for the issue.
Cited in 1 of the 85 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 85 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Don't waste your time and money with them. Bad experience, failed installation, suffered one year until I found another independent plumber who fixed their failed installation in 2 hours. Will never deal with Saffer Plumbing again. To your comment below: I didn't want to pay the bill so you failed the installation, or the other way around? A business owner with such a logic capability is not far from failure.”
“Insanely overpriced - they contracted with Landers appliance to "install" our new range, which meant exactly 20 minutes of work to disconnect and reconnect the gas line, for $490. The going rate for this is apparently supposed to be more like $300, which is still insane. I didn't realize the simplicity of the task nor the legality of anyone else doing it so I felt backed into a corner. The technician arrived prior …”
Positive
“Saffer was wonderful to work with. They kept me informed throughout the entire process and explained everything to me. The team was wonderful. Will definitely use them again.”
“Knows his stuff. Prompt, courteous, efficient. Understands our concern in maintaining the integrity of our 50's vintage home. He & Saffer offered the solution vs. others that just wanted to "rip everything out." We'd have him/them back again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Saffer Total Home Plumbing, Heating & Electrical?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Saffer Total Home Plumbing, Heating & Electrical?
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Nearby: Pikesville · Baltimore · Sparks Glencoe · Annapolis Junction