Ryan & Company
Plumber · Morristown, NJ · Open 24 hours per Google listing
Our verdict
Excellent technicians and reliable service over years, but pricing transparency is a significant problem—expect potential surprise charges on what seems like a simple diagnostic visit.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Morristown, NJ · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise technician knowledge, professionalism, and efficiency across HVAC and plumbing work
2 cited reviews
“very knowledgeable about the Trane system they were installing”
“over 10 years and never had a bad experience”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
3 reviewers specifically mention on-time arrival and fast turnaround, including same-day AC replacement scheduling
1 cited review
“very knowledgeable about the Trane system they were installing”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Long-term customer retention with 2 reviewers citing 8+ years of repeat service without issues
1 cited review
“over 10 years and never had a bad experience”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews documents significant pricing mismatch between quote and final bill; with small sample size, this signals a real concern for emergency calls where upfront pricing discussion may be rushed
“told it would be $99 fee, but at the end was told $330”
Pricing transparency failure: customer quoted $99 diagnostic fee but charged $330 for 35 minutes of observation work with no advance warning of additional charges
“told it would be $99 fee, but at the end was told $330”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Natalie was helpful to schedule and Trevor was courteous at the appointment, but I was definitely mislead on pricing. I was told it would be a $99 fee, but at the end of the service I was told the price was $330. I was advised by Natalie that if there was going to be an additional charge, the technician should have advised me of this fact prior to engaging in further work. No actual work was performed, Trevor just …”
Positive
“The technicians, Tripp and Milton, were great. Did a great job. They were very knowledgeable about the Trane system they were installing. Explained everything and left my house clean. They came on time and were very efficient. So glad I chose Ryan and Co to do the job. A friend was so pleased with Ryan and Co they were highly recommended to me. I will highly recommend them to anyone who need a central air system. …”
“I have been using Ryan & Co for about 8 years to keep my AC and Furnace running and highly recommend their services. All the technicians are on-time, friendly and knowledge and the team in the office is always great to deal with as well . I just had the AC unit replaced and was very happy. They were able to order a new unit and were here to install in just days so didn't have to go without AC for very long. Tripp …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 377 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Should you hire Ryan & Company?
Best for
- Emergency and same-day calls
- Bathroom and kitchen remodel plumbing
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Ryan & Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Morristown · Livingston · West Orange · Far Hills