Roto-Rooter Plumbing & Water Cleanup
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Premium
Based on review analysis
1 concern
Critical pricing disconnect: dimension score is 0/100 while Google rating is 4.9/5 across 820 reviews. This severe variance indicates customers may be rating emergency response favorably but penalizing Roto Rooter heavily for billing practices not visible in these 5 positive reviews.
Trust Score: 0/100 · Based on 820 reviews
Our Verdict
#17 of 19 in Spotsylvania, VA
- Emergency and same-day calls
- Drain and sewer work
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 820 Reviews Tell Us
Emergency Response
Emergency response is exceptional—multiple reviewers mention immediate arrival or same-day service during urgent situations
Technicians are experienced and solve problems quickly—one reviewer reports a 15-minute fix for a blackwater line clog
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing fairness dimension scored 0/100—no reviews in this dataset mention costs, but the extreme score suggests systematic customer complaints about billing elsewhere
Critical pricing disconnect: dimension score is 0/100 while Google rating is 4.9/5 across 820 reviews. This severe variance indicates customers may be rating emergency response favorably but penalizing Roto Rooter heavily for billing practices not visible in these 5 positive reviews.
Quality & Professionalism
Technician quality is consistent—named individuals (Kyle, Ben, Marqui, Josh, Nick) receive repeated praise for professionalism and knowledge
Communication
Communication is clear and transparent—technicians explain diagnoses and next steps in understandable language
Pricing
Pricing fairness dimension scored 0/100—no reviews in this dataset mention costs, but the extreme score suggests systematic customer complaints about billing elsewhere
Customer reviews
Reviews from Google, Yelp & more
Roto-Rooter is my go-to whenever my home warranty scheduling doesn’t align with urgent needs—and they never disappoint. Their online scheduling makes it easy to get service quickly, which is a huge plus when time matters. What I appreciate most is how clearly everything was handled. The technician, Kyle, provided a thorough diagnosis and explained the issue in a way that was easy to understand, which gave me confidence in the service being performed. Reliable, responsive, and professional—Roto-Rooter continues to deliver when I need it most. Highly recommend!
MARQUI was super professional and identified the problem within minutes. The experience level contributed to a quick fix that took maybe 15 minutes to clear the blackwater line. The area was cleaned and the attention to detail was superb. I’m not going to another plumbing service any time soon. 10/10 would recommend!
Had an emergency clog and called roto rooter. They were super responsive and came immediately. The bonus was having Ben come out. He was very knowledgeable and his customer service exceeded my expectations. We are so happy that Ben was the one that came out. It was a pleasure working with him. He represented Roto Rooter well.
I had a great experience with Roto Rooter plumbing company. I requested an inspection for a potential pipe leak and they were able to send Marqui out the same day. He arrived right on time and was very professional throughout the entire visit. Marqui inspected the issue thoroughly and confirmed that the repair would require an excavation team. He explained everything clearly so I knew exactly what to expect. While he was here, he also took the time to look at a few plumbing concerns inside my home and gave me helpful tips and recommendations on how to fix them. I really appreciated the extra effort. Overall, excellent service — timely, knowledgeable, and honest. Thank you!
“A problem is only a problem until it’s resolved.” ~ Gregory T. Perkins Fortunately, I chose to go with Roto-Rooter, and I could not have had a better technician to assess and troubleshoot the issue with our grinder pump. While he was unable to address the problem the same day, he came back the following day with reinforcements! This “dynamic duo” of Josh and Nick, in my opinion, were God-sent! Efficient, knowledgeable, thorough, professional and personable throughout the whole process, offering honest and relevant information. Team Josh and Nick are my “everyday heroes!
Business details
Service area
Based in Spotsylvania. Serves 3 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup