Roto-Rooter Plumbing & Water Cleanup
Plumber · Sacramento, CA · Open 24 hours per Google listing
Our verdict
Roto-Rooter Sacramento earns 4.6★ across 6,142 reviews; strong emergency response and communication (8 mentions each), but 7 of 100 sampled reviews cite expensive charges and 2 describe commission-driven upsells.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Sacramento, CA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Midnight-to-morning emergency team coordination confirmed in 1 review; 24/7 availability documented across 6 emergency mentions and 2 explicit 24-hour references (themeCounts.fast_response=12).
1 cited review
“Matt Tavares, Nick and Alex are an amazing team, treated me well and immediately took care of my emergent problem that started at midnight and was resolved that same day! They took care of me like I was family! AAA+++”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Communication quality cited in 8 of 100 sampled reviews; tech provided step-by-step cost breakdown before each action and team sent photo ID of incoming technician.
1 cited review
“Kelvin was phenomenal. He arrived ahead of schedule. I gave him a break down of the issue. He gave me a step by step of what he was going to do, along with how much each step cost. He was very professional, detailed, and really nice guys.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Former employee cited by reviewer confirming Roto-Rooter technicians earn commission on upsells — explains pattern of $2,000+ recommendations where competitors charge $190 for same job.
Cited in 1 of the 100 reviews we analyzed.
Red flag
One reviewer received a $10k bill for services they did not authorize, with failure-to-pay notice sent by courier within hours of cancellation.
“Roto-Rooter is trying to bill us $10k for services we did not sign for or accept and sent a failure to pay notice by COURIER hours after we cancelled the work.”
Pricing complaints in 7 of 100 sampled reviews; one reviewer was charged $356 for a failed sewer unclog then offered $2,000–$2,850 upsell options resolved by a local plumber for $190.
Cited in 2 of the 100 reviews we analyzed.
2 poor workmanship flags in 100 sampled reviews; billing dispute for $10k in unauthorized services sent by courier within hours of cancellation.
“Roto-Rooter is trying to bill us $10k for services we did not sign for or accept and sent a failure to pay notice by COURIER hours after we cancelled the work.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“You took advantage of a senior, ex firefighter, vet, and nice person. $3400 to fix a leak. Replace a piece of copper pipe and valve. Not to mention no response. Filing complaint with chamber of commerce and better business bureau. You should be ashamed.”
“I would give them a zero if allowed, they did unauthorized work, charged me 325.00, did not give me a receipt for work. I have filed a complaint with better business bureau, google reviews show this tactic of doing unauthorized work is their modus's operandi-/ normal practice. Lots of bad reviews.”
“TL;DR Roto-Rooter is trying to bill us $10k for services we did not sign for or accept and sent a failure to pay notice by COURIER hours after we cancelled the work. TL;DR Update: We finally received an invoice nearly two weeks later, and a representative told me they will be looking into billing issues at this location. ------------------------------- Our plumbing backed up in the middle of the night and this was …”
Positive
“Eric and his crew came out and did a water mitigation at our house two weeks ago so our home owners insurance plumber can fix a pipe that burst. Eric did a thorough job removing water and adding absorbent as well to make it easy for our plumber. This past week that repair the plumber did failed and we knew who to call for fast friendly service to once again do a water mitigation. Eric and his team. They came quickly …”
“Jalen, Raul and Andrew did an amazing job at a fair price. They kept us informed and updated with their progress along the way and did everything they said they would do. Thanks again guys and we won’t hesitate to refer our family and friends.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Sacramento · Davis