Roto-Rooter Plumbing & Water Cleanup
Plumber · Rowlett, TX · Open 24 hours per Google listing
Our verdict
1,333 Google reviews at 4.9 stars; 13 of 89 analyzed reviews mention fast response and 5 mention weekend or after-hours work — including a Saturday-night supply-line break fixed within the hour and a Christmas Eve tankless water heater diagnosis.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 89 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Saturday-night emergency: tech arrived within the hour to fix broken supply-line valve and install new faucet
Cited in 1 of the 89 reviews we analyzed.
Holiday coverage confirmed: Christmas Eve diagnosis on tankless water heater, part ordered and installed just after Christmas
1 cited review
“Bry came out on and diagnosed the problem on Christmas Eve, ordered the part and had it installed just after Christmas.”
Same-day service for toilet and shower problems
1 cited review
“Luis was so helpful with fixing our plumbing, came over the same day we called and went above and beyond to help fix the problems with our toilets and shower!!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
One reviewer charged $450 for adding 'that little piece of line' and called it overpriced
“way overcharged to add that little piece of line 450$ do not recommend this company way way overpriced”
Keep it in proportion: these concerns are cited in 1 of the 89 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Updates: So they finally showed up. Took a quick look, gave no details about the accessment and told me they'll charge 500 at least, 700 if they have to take the toilet out. (We've only throwed toilet paper so its not a major clog) ofc we said no to the price. Later we found another company and made an appointment within the same day, who actually showed up in time, walked us through the details and charged us …”
“Destroyed my freshly graded yard when he decided to Park on it instead of the driveway”
“I called them out for a leak in my front yard. The guy came out and couldn't find my water meter. I told him that i was informed that it was by the sidewalk, behind the mailbox. He still couldn't find it. It turned out to be covered by a layer of dirt. It had only been about 10 minutes when he said her was going to have to start charging me for exploratory digging. He started "digging" basically putting the …”
Positive
“We tried to do a DIY installment of a kitchen faucet that ended with us breaking the supply line valve and on a Saturday night we called for an emergency visit and Roto-Rooter came out within the hour and fixed our problem and installed our new faucet. The technician was very friendly and did a great job. I would recommend this company.”
“Amazing service. Kelvin was thorough,professional and friendly. I had issues with my sewage pipe backed up. He help us and also priced matched the invoice. He was very patient with the me, we kept going back and forth on getting it done. He gave us space and time to get to him. He also was very friendly with both my boys. My younger one kept disturbing him during his work. He was very accommodating and in fact took …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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