Roto-Rooter Plumbing & Water Cleanup
Plumber · Reading, PA · Open 24 hours per Google listing
Our verdict
Fast emergency response with excellent technician quality, but Saturday/premium pricing runs 65% above standard competitors.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Reading, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quick emergency diagnosis and response: 3 of 5 reviews specifically praise speed of service and rapid problem-solving
1 cited review
“quickly diagnosed the issue, stayed patient as I went”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Exceptional technician communication and professionalism: 3 of 5 reviews highlight clear explanations and professional demeanor
2 cited reviews
“quickly diagnosed the issue, stayed patient as I went”
“takes the time to clearly explain what's going on”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Manages complex jobs with coordination and site care: Successfully handled main drain replacement with new driveway protection
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Follow-up appointment reliability issues: Customer reported Roto-Rooter missed scheduled window by several hours on callback visit for incomplete initial job
“price was much higher than expected, charged almost $3000”
Red flag
Incomplete initial work requiring return visit: Water heater installation left old unit removal unfinished, requiring second trip two weeks later
“price was much higher than expected, charged almost $3000”
Severe pricing premium over competitors: Saturday water heater installation quoted at $3000 vs $1800 at Lowe's (67% markup)
“price was much higher than expected, charged almost $3000”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We got a new water heater installed, but the plumber was not able to remove the old one. It was only after I posted an unfavorable rating that someone called to setup a second plumber to help. They did come back two weeks later and got the old unit removed; however, they missed their appointment window by a few hours. Roto Rooter was good in scheduling a water heater replacement to work around my Saturday schedule, …”
Positive
“Meet with once of thier plumbers by the name of Anthony Gabe. He was extremely professional, quickly diagnosed the issue and we work to come up with a plan for my faucet repair. He went the extra mile and stay patient as I went to Home Depot to find a part. While I didn't use thier service for the first visit, we came up with a plan that works around my schedule. If you're in the New Castle area and need a plumber, …”
“Anthony was here on time and resolved our issue quickly and was very cordial and pleasant. We will definitely have him back if our need arises again. He made an unpleasant circumstance go away in a professional manner. Definitely a grade ‘A’ tech.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,524 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Reading · Womelsdorf · Martindale · Pottstown