Essig Plumbing & Heating
Plumber · Reading, PA
Our verdict
Next-day appointments and exceptional customer service recovery, but occasional diagnostic misses on first visit.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Reading, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast scheduling with next-day technician availability mentioned in emergency context
1 cited review
“appointment with technician the very next day”
4 of 5 reviewers praise transparent pricing with no pressure to upsell
2 cited reviews
“clear from beginning on what covered, no pressure”
“commitment to doing the job right”
Exceptional communication and appointment management system; scheduling staff noted as courteous and accommodating across multiple interactions
1 cited review
“best communication and support network ever experienced”
Technicians consistently praised for professionalism, politeness, and clear explanations (5 reviews)
4 cited reviews
“appointment with technician the very next day”
“commitment to doing the job right”
“clear from beginning on what covered, no pressure”
“best communication and support network ever experienced”
Cited in 5 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
1 of 5 reviews reports incorrect initial diagnosis requiring customer self-diagnosis; reviewer noted technician needed additional training
“best communication and support network ever experienced”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I was not very happy with the diagnosis from the tech. It was totally incorrect and I pretty much figured out what my own issue was by myself. Very nice, courteous tech But I would suggest some additional training. This is the first time I have done business with this company. Although I was not happy with the upfront situation, I will say, this company has the absolute best communication and support network that I …”
Positive
“Did wonderful work and was very knowledgeable. Answered all our questions and the install was done so well and quick.”
“I contacted Essig based on their customer ratings and reviews and was able to set up an appointment with a technician the very next day. When Joel arrived at my residence, he was prompt, courteous, kind, and professional. He diagnosed and repaired my issue quickly. I am extremely pleased with Essig Plumbing and Heating and already have plans to bring them back for future projects. I highly recommend them to anyone! …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 4,242 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Reading · Womelsdorf · Bechtelsville · Pottstown