Roto-Rooter Plumbing & Water Cleanup
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
95 reviews analyzed, 83 are 5-star but 8 are 1-star — sewer (9) and toilet (6) lead service mentions with one published no-show complaint.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Provo, UT · compare all →
Our opinion, based on the 95 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day dispatch cited in evidence and 1 service-mention slug
Cited in 1 of the 95 reviews we analyzed.
Weekend and late-night response — Abdul handled a weekend emergency and a late-night clog clear
1 cited review
“Abdul was great, helpful and cheerful. Stayed until the job was done, even though it was a particularly hard one. I hope I don't need a plumber for a weekend emergency again for a while, but if I do I would want it to be someone like him!”
Cited in 2 of the 95 reviews we analyzed — 1 cited review not excerpted here.
Drain-line work with camera inspection bundled in — flat-rate $508 main drain clean documented
1 cited review
“They cleaned it my main drain line for $508. They are running a promotion where a food drive donation gets you $55 off your service so my total was $453. Also included in our price was a guy to come out and run a camera down the main drain line.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on a scheduled appointment after customer cancelled work meetings — 'waited for hours and hours'
“Least reliable service out there. Use a different company. I cancelled a bunch of work meetings to get them out at a certain time and they never showed up.”
Red flag
2+ hours late on a scheduled inspection and unreachable by phone per 2025 review
“needed a toilet flange repair... it was WAY overpriced (tried to ask for a better quote for pricing but was denied) We were eager to just get it done as soon as possible so we paid the hefty price anyways.”
8 of 95 reviews are 1-star — slow_response theme appears 3 times with one cancelled-meeting no-show
“Least reliable service out there. Use a different company. I cancelled a bunch of work meetings to get them out at a certain time and they never showed up.”
1 more cited review
“needed a toilet flange repair... it was WAY overpriced (tried to ask for a better quote for pricing but was denied) We were eager to just get it done as soon as possible so we paid the hefty price anyways.”
Pricing complaints recur — toilet flange repair called 'WAY overpriced' on a 2025 review
“needed a toilet flange repair... it was WAY overpriced (tried to ask for a better quote for pricing but was denied) We were eager to just get it done as soon as possible so we paid the hefty price anyways.”
Cited in 2 of the 95 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 95 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have a floor drain in my mechanical room that was draining slow when the water softener cycled. I called Roto-Rooter in Salt Lake City, Utah and they said they couldn't give prices over the phone and they would send a plumber over for free and look at it and give me a price and if it was acceptable to me they would fix it right then. The gave me a 4 hour time frame for later that day and after 4 hours they …”
“My husband and I are doing a home remodel and needed a toilet flange repair... it was WAY overpriced (tried to ask for a better quote for pricing but was denied) We were eager to just get it done as soon as possible so we paid the hefty price anyways. 3 weeks later we scheduled an inspection for a leaky pipe problem and they were more than 2 hours late and unreachable when I called. We are very disappointed with our …”
“I had a very pleasant experience with the dispatcher and the services connecting me with the tech. My tech was not very good however. When he initially started my repair he left the fixture in a place where it ended up getting broken. When he was searching for a replacement, he claimed he couldn’t find one locally and it would be up to two weeks for a replacement. I then had to search to find one on my own and I did …”
Positive
“Matthew was wonderful service tech. He came prepared for what we needed. Very knowledgeable. Our boxer really liked him as well.”
“Matthew is an exceptional service tech. He had the tools and the knowledge to do a fantastic job. We hope to be able to have him help us in future plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2022.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.