YES! Air Conditioning, Heating, Plumbing and Electric
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
84 of 93 analyzed at 5 stars and themeCounts.professional=35, but a 1-star review alleges $1000+ for valve and flapper swaps and another describes a $79 camera sale upselling a sewer line replacement.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Provo, UT · compare all →
Our opinion, based on the 93 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Workmanship and professionalism cited together — themeCounts.workmanship=22 and professional=35 of 93 analyzed
1 cited review
“They were on time, thorough, and friendly. Thank you”
Cited in 3 of the 93 reviews we analyzed — 2 cited reviews not excerpted here.
Upfront pricing called out specifically — technician communicated options before work began
1 cited review
“Very friendly. Professional attitude. Also upfront with the price. Thank you.”
Cited in 2 of the 93 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$79 sewer camera promo escalated to a full sewer main replacement quote based on a snake hitting a blockage and murky camera footage
“They pushed a snake down the drain and it stopped at a blockage. So then they pulled the snake out and sent in the camera. All we saw was dirty water. Nothing else. And then came the conclusion: "Mr Ellis, your sewer main has broken. It's collapsed and filled with soil. It needs to be replaced."”
Red flag
Weekend charge of over $1000 for valve and flapper replacements flagged as predatory by reviewer
“I understand higher prices on a weekend, but charging over a thousand dollars for a few valve and flapper replacements is just wrong, and you know it.”
Red flag
Wrong-number callback never returned, then upsell pressure followed
“I understand higher prices on a weekend, but charging over a thousand dollars for a few valve and flapper replacements is just wrong, and you know it.”
Multiple high-cost complaints — $1000+ for weekend valve/flapper replacements and recommendation to replace a sewer main after one camera pass
“I understand higher prices on a weekend, but charging over a thousand dollars for a few valve and flapper replacements is just wrong, and you know it.”
1 more cited review
“They pushed a snake down the drain and it stopped at a blockage. So then they pulled the snake out and sent in the camera. All we saw was dirty water. Nothing else. And then came the conclusion: "Mr Ellis, your sewer main has broken. It's collapsed and filled with soil. It needs to be replaced."”
One Yelp reviewer says HVAC tune-up left the AC water hose unhooked, causing water damage a month later
Cited in 1 of the 93 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 93 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Thought they did a great job tuning my hvac. Until a month and half later I went to change my air filter and water all over. Because they didn't rehook the ac water hose. So now middle of the hottest week in June I'm letting my hvac dry out because it's got water in it. Just thanking some guarding angle that it didn't catch my house on fire!”
“They were friendly, but not knowledgeable it seems. We had a sewer main that was clogged. So I hopped on google and found a deal for $79 for YES to come clean and camera the line. They came out. They were punctual and stuff, so no complaints there. Where I can't rate them low enough is their tactics. They pushed a snake down the drain and it stopped at a blockage. So then they pulled the snake out and sent in the …”
“We called Yes to come check out a clog and backup we had in our main line. We had a coupon for main line cleaning for $79. We were also told that they would camera the line for free as part of that cleaning. When the technician, Andre, came to our house, he wasn’t ready to camera the line or even clean it. I’m not sure what he was prepared to do. He also wouldn’t honor their $79 coupon, as there were hidden …”
Positive
“Very friendly and thorough. I will only use YES for all my problems”
“Very well organized and the facility has a few area setup for training, troubleshooting, and demonstration. Pretty cool”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jun 2024.
Across platforms
Should you hire YES! Air Conditioning, Heating, Plumbing and Electric?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own YES! Air Conditioning, Heating, Plumbing and Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.