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Roto-Rooter Plumbing & Water Cleanup

Plumber · Philadelphia, PA · Open 24 hours per Google listing

4.8Google · 3,850 reviews
Call (215) 441-4145Website ↗

You call them directly — we don't sell your info or route the call.

Our verdict

PROCEED WITH CAUTION

4.8★ across 3,850 reviews, but 2 of 5 sampled are 1-star — one documents sloppy vent install on a water heater, another a $948 toilet/sewer job left incomplete with toilet uninstalled.

0/100FPN Review Score · how we score

Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.

Ranked #8 of 15 plumbers we've reviewed in Philadelphia, PA · compare all →

Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.

What reviewers praise

Sunday night 9pm emergency response confirmed: technician dispatched same night for backed-up sewer/toilet

1 cited review
Roto Rooter sends a plumber to unclog my sewer drain at 9pm on Sunday, thankfully.
Amanda Staples · ★★★★ · Google · Feb 2026 responsiveness

Individual technicians praised for honesty and detailed diagnosis: Bobby educated customer on root cause; Chalana resolved snake-stuck-in-drain issue calmly

1 cited review
Bobby came out to service my property and not only diagnosed the issue but also educated me on the root cause.
Dia Johnson · ★★★★★ · Google · Feb 2026 communication

Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.

What reviewers report — the concerns

Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.

Red flag

Incomplete job + $948 charge: technician removed toilet, failed to clear drain, left toilet off, and departed — problem unresolved after $948 payment (later refunded $300 after review posted)

Roto Rooter sends a plumber to unclog my sewer drain at 9pm on Sunday, thankfully.
Amanda Staples · ★★★★ · Google · Feb 2026 responsiveness

Red flag

Sloppy vent install on water heater left crooked and messy on front of house — reviewer had to repaint to improve appearance

Terrible, sloppy vent install. Crooked, messy, and nothing like professional work. Very disappointing.
Christopher Liddle · ★★★★ · Google · Jan 2026 workmanship

Poor workmanship flagged: reviewer documented crooked, messy vent install on water heater described as 'nothing like professional work'

Terrible, sloppy vent install. Crooked, messy, and nothing like professional work. Very disappointing.
Christopher Liddle · ★★★★ · Google · Jan 2026 workmanship

Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.

The evidence — in reviewers' own words

Critical

UPDATE: After posting this review, Roto Rooter reached out and apologized and offered to send me back my $300. Thank you. I appreciate the accountability and response. I first want to say, before I say so many bad things about this company, that the two men I dealt with were very, very nice. Roto Rooter sends a plumber to unclog my sewer drain at 9pm on Sunday, thankfully. My toilet and sink are backing up into my …
Amanda Staples · ★★★★ · Google · Feb 2026

Positive

I recently had the pleasure of working with Chalana from Roto-Rooter, and I can’t say enough good things about the experience. He did a phenomenal job from start to finish. My shower had a serious issue — there was a snake stuck in the drain, and I honestly didn’t know what to expect. Chalana handled the situation calmly, professionally, and with real expertise. He quickly diagnosed the problem, cleared the clog, …
Marquise Ray · ★★★★★ · Google · Mar 2026
Brian was great to deal with which is always nerve racking with most plumbers. He was honest, on point with pricing , had unlimited knowledge with how to address my plumbing issues. Easy going quick and no mess to clean up once done. I would highly recommend his services and Roto-Rooter.
BUCKS LODGE · ★★★★★ · Google · Feb 2026

Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗

The rating picture

Rating mix — of the 5 reviews we analyzed3,850 total on Google
53
40
30
20
12

Small sample — we've analyzed only 5 of 3,850 reviews so far. Treat this as a first read.

Newest review in our sample: Mar 2026.

Should you hire Roto-Rooter Plumbing & Water Cleanup?

Hire if

  • You need fast same-day or after-hours response
  • You need clear communication and upfront explanations

Think twice if

  • You need predictable, consistent service across every visit
  • You need rock-bottom prices with zero flexibility on the quote
  • You need warranty-grade work on a complex or high-stakes install

Look elsewhere if

  • You're highly price-sensitive
  • You need this for a complex or high-stakes install

Advice derived from the review analysis above — how we decide.

Own Roto-Rooter Plumbing & Water Cleanup?

You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.

More plumbers in Philadelphia, PA

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See all 15 plumbers we've reviewed in Philadelphia, PA

Nearby: Moorestown · National Park · Philadelphia · Berlin

How this page is made. We read and synthesize published customer reviews from Google, Yelp and the BBB, then publish our honest opinion — including the negative reviews other directories bury. We do notcall, test, or inspect plumbers, and we don't check licenses unless a source is stated. Business facts come from the plumber's Google listing. Sponsored placement exists only on city list pages, is always labeled, and never changes an assessment or ranking — this profile is never pay-influenced. Every quote is reproduced verbatim from a public review and attributed; we choose which quotes to feature, and that selection is our editorial judgment. Full methodology · How we make money · Corrections & disputes

Business data pulled Jul 2026 · Review analysis updated Jun 2026.