Roto-Rooter Plumbing & Water Cleanup
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Trust Score: 0/100 · Based on 3116 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 3116 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing consistently runs higher than expected despite fair service fees—2 reviewers note costs exceeded initial hopes
Quality & Professionalism
Thorough communication and transparency: 4 of 5 reviewers explicitly praise detailed explanations and showing customers the problem
Excellent recovery and accountability: manager personally intervened after first bad experience to make it right
Communication
Exceptional emergency responsiveness—multiple reviewers report arrival in under 1 hour, including Sunday night calls
Thorough communication and transparency: 4 of 5 reviewers explicitly praise detailed explanations and showing customers the problem
Pricing
Pricing consistently runs higher than expected despite fair service fees—2 reviewers note costs exceeded initial hopes
Customer reviews
Reviews from Google, Yelp & more
I cannot thank Ron, Gilbert, and Joe enough. Our first experience with Roto Rooter was not good - the following day, Joe, the manager, came out to assess & rectify the situation himself. He apologized for our previous situation & within a few hours Gilbert was there to help. He worked for over 3 hours, was unable to fix the problem but left us with a plan. He even called the next morning to check in. Ron came that evening and within two hours he was able to fix our clogged pipe. Ron & Gilbert were phenomenal. They talked us through everything, showed us the issue, and wouldn't leave until it was fixed. I cannot thank them enough!
Ron was my technician and came on a raining night and helped the bathtub issue at my apartment! He tried to trouble shoot before we really had to tear down the walls, floors/downstairs ceiling! I truly appreciated him! He know what he is doing and even if it does not work out, $99 is pretty fair in my opinion! Thanks so much Ron!
Atef was here in less than an hour on a Sunday night! He was very professional. He explained everything gave a great price and was finished very quickly. We are definitely going to be using Roto Rooter for every plumbing problem and will request Atef every time! Thanks so much!!!
He did an exceptional job clearing the sewer drain blockage in our home. The work was handled quickly, efficiently, and with a clear level of skill and know-how. He took the time to make sure everything was done right, explaining things along the way and paying close attention to the details. His professionalism really stood out and made what could have been a stressful situation completely hassle-free. When he finished, our plumbing was running perfectly again. Overall, a smooth, stress-free experience with results we’re very happy with.
Service was scheduled quickly with plenty of date/time options to choose from. Technician arrived on time and had my drain fixed quickly. No issues since then. Price was a little higher than I hoped it would be, but what doesn't cost a few extra bucks nowadays? Totally worth it though for the quality of work and willingness to stand behind the results for 6 months. I'd go with these guys again for sure.
Business details
Service area
Based in Lexington. Serves 28 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup