Roto-Rooter Plumbing & Water Cleanup
Plumber · Lexington, MA · Open 24 hours per Google listing
Our verdict
Fast emergency response (under 1 hour on weekends) with strong workmanship, but pricing can run higher than expected despite fair service charges.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Somerville, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—multiple reviewers report arrival in under 1 hour, including Sunday night calls
2 cited reviews
“Atef was here in less than an hour on a Sunday night!”
“They talked us through everything, showed us the issue.”
Thorough communication and transparency: 4 of 5 reviewers explicitly praise detailed explanations and showing customers the problem
3 cited reviews
“They talked us through everything, showed us the issue.”
“Exceptional job clearing the sewer drain blockage efficiently.”
“Atef was here in less than an hour on a Sunday night!”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Skilled technicians who troubleshoot before invasive repairs and stand behind work with 6-month guarantees
2 cited reviews
“$99 is pretty fair in my opinion!”
“Exceptional job clearing the sewer drain blockage efficiently.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Excellent recovery and accountability: manager personally intervened after first bad experience to make it right
1 cited review
“They talked us through everything, showed us the issue.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Pricing consistently runs higher than expected despite fair service fees—2 reviewers note costs exceeded initial hopes
“$99 is pretty fair in my opinion!”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I cannot thank Ron, Gilbert, and Joe enough. Our first experience with Roto Rooter was not good - the following day, Joe, the manager, came out to assess & rectify the situation himself. He apologized for our previous situation & within a few hours Gilbert was there to help. He worked for over 3 hours, was unable to fix the problem but left us with a plan. He even called the next morning to check in. Ron came that …”
“Ron was my technician and came on a raining night and helped the bathtub issue at my apartment! He tried to trouble shoot before we really had to tear down the walls, floors/downstairs ceiling! I truly appreciated him! He know what he is doing and even if it does not work out, $99 is pretty fair in my opinion! Thanks so much Ron!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,116 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Somerville · Norwell · Brockton