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128 Plumbing, Heating, Cooling & Electric

Somerville, MA
4.9(3952 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Budget-Friendly

Fair Pricing ✓

RED FLAGS

None Found ✓

No significant concerns in reviews

Trust Score: 0/100 · Based on 3952 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 3952 Reviews Tell Us

Emergency Response

Exceptional responsiveness to emergency calls: came out immediately for carbon monoxide danger and installed furnace promptly same day

Emergency and same-day calls

Emergency and burst pipe repair

What To Watch Out For

No significant concerns found in reviews ✓

Quality & Professionalism

Consistent clear communication and explanation of work: 4 of 5 reviewers explicitly mention technicians explaining what they're doing or excellent communication throughout

Attention to property respect: multiple reviewers note shoe covers, clean work areas, and professional demeanor as differentiators

Communication

Exceptional responsiveness to emergency calls: came out immediately for carbon monoxide danger and installed furnace promptly same day

Consistent clear communication and explanation of work: 4 of 5 reviewers explicitly mention technicians explaining what they're doing or excellent communication throughout

Pricing

Fair pricing: quoted as 'middle price' among competitors and described as 'fair and honest assessment' with 'fair price'

Fast ResponderFair PricingClean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

L
Lynne Thompson

This is two reviews of 128 Plumbing. Last week, ANDREW performed annual maintenance on my tankless hot water, and AC condenser. This week, STEPHEN came and due to an old leaking garbage disposal, replaced it with a new one. 128 obviously has a great training program. Both Stephen and Andrew immediately donned shoe covers - this is def a unique practice in the industry, and one I have never seen in my 30+ years of hiring plumbers for my multiple properties. This shows respect for keeping customers properties clean which I appreciate. Both technicians explained things in a comprehensive fashion - very helpful to me! They carried out their tasks quickly, efficiently, professionally. I signed up for their home maintenance program so now I have them 'on retainer.' :) I can highly recommend 128 Plumbing, and feel confident having them on board for any future plumbing needs.

T
Thomas DuBois

I got a few quotes for a new heating system and 128 Heating was the middle price and they did an amazing job. Great communication from the beginning to the end. The workers were very professional and explained everything as they were doing the install when I asked questions. I will be signing up for the yearly maintenance check.

J
Jim Hunter

I had a new heating and cooling system inst system installed last year by 128 plumbing, heating, cooling & electric. They did an excellent job and I was extremely satisfied. I called them becaust I needed a new toilet installed. The plumber Steven L. Arrived at my house earlier than I expected. Was able to find a toilet that matched my existing fixtures. He left for a short while and returned with the new toilet. Steven L. did an excellent job with the installation everything went very well. The area was clean when he left. I highly recommend 128 plumbing, heating, cooling & electric and their plumber Steven L.

K
Kathryn Martin

I had a full gas furnace/heating system installed on short notice. 128 Plumbing & Heating was extremely responsive and efficient. They came out immediately because of a carbon monoxide danger. They then installed a new heating system promptly and efficiently. Buck, Loeut, Albie, and Derek provided incredible service installing my new heating system. They were very professional, kind, knowledgeable, neat, polite, and hardworking. Buck came back for the next 2 days to make sure my gas was back on, the plumbing inspection was completed, and I felt safe with all of the new heating equipment. They will install the a/c system in the warmer weather. In addition, Makayla provided good communication, and Darren and RJ were a big help at the start. This was the first time I used 128, and I am thoroughly impressed and happy with their service. I already are recommending them to others. Thank you!

B
Ben Watkins

We had 128 out for replacement of our AC/furnaces and the team was great. I had a few small plumbing issues as well and because of that great experience I called in a week later to have someone come out to quote me. Kenny came out the next day and gave me a fair and honest assessment which included that we really should replace our 13 year old water heater. He gave a fair price and we had Chandler and Steve out a couple of days later to replace that and do some other items as well. The team as always is friendly, respectful and informative of what they are doing. 128 will continue to be my go to provider for home services!

Business details

Phone
(781) 245-9200
Address
78 Foundry St, Wakefield, MA 01880, USA
Hours
Open 24 hours

Service area

Based in Somerville. Serves 28 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

128 Plumbing, Heating, Cooling & Electric

4.9$
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