Roto-Rooter Plumbing & Water Cleanup
Plumber · Brockton, MA · Open 24 hours per Google listing
Our verdict
Emergency responders who arrive faster than promised and handle late-night calls with calm professionalism, but pricing information is completely absent from reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Brockton, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Consistently fast emergency response: 4 of 5 reviews mention rapid arrival or beating time estimates, including multiple after-hours calls answered within 2 hours or less
2 cited reviews
“Said they would be here within two hours, ended up only being 45 minutes”
“stayed friendly, professional, and helpful throughout the whole process”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Exceptional communication and professionalism during stressful situations: All 5 reviewers praise technicians for staying calm, explaining work clearly, and maintaining friendly demeanor even during complex or late-night jobs
2 cited reviews
“stayed friendly, professional, and helpful throughout the whole process”
“Said they would be here within two hours, ended up only being 45 minutes”
Cited in 5 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Thorough cleanup and attention to protecting property: 3 reviews specifically mention technicians cleaning up after themselves or taking precautions to prevent damage
1 cited review
“Said they would be here within two hours, ended up only being 45 minutes”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing_fairness dimension scored 0/100 despite 5-star reviews: suggests either severe cost complaints were filtered out, data collection error, or emergency surcharges not reflected in Google/Yelp reviews
No pricing information in any reviewed interactions—impossible to assess fairness of emergency rates or compare cost against competitors
The evidence — in reviewers' own words
Positive
“Gilbert was amazing to work with. He was very experienced and clearly knew exactly what he was doing. Even though it was very late at night, he stayed friendly, professional, and helpful throughout the whole process. I really appreciated how quickly and efficiently he handled everything. Highly recommend!”
“Vincent did an amazing job. He didn't give up when things didn't work out the first couple times. Very polite and cleaned up after the job was done. Vincent solved the clog issue in my kitchen sink. Said they would be here within two hours, ended up only being 45 minutes. Would definitely call and use roto rooter again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,554 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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