Roto-Rooter Plumbing & Water Cleanup
Plumber · Harrison, NY · Open 24 hours per Google listing
Our verdict
Fast emergency response with excellent communication, but pricing appears inconsistent and workmanship quality can be uneven—one reviewer paid $600 for a drain cleaning with careless water spillage.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Harrison, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response and after-hours availability—one reviewer called at 1:15 AM and received service same afternoon
1 cited review
“Each person was so knowledgable and explained each step and cost.”
Clear communication and cost transparency—3 of 5 reviews specifically praise detailed explanations of work and pricing
1 cited review
“Each person was so knowledgable and explained each step and cost.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Responsive to customer concerns—when sewage was improperly disposed of, company returned next day to clean up
1 cited review
“Improperly disposed of sewage water, dumping onto brick pavers.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High pricing with modest value—one customer paid nearly $600 for a kitchen drain cleaning and flagged careless execution; pricing fairness scored only 37/100
Cited in 1 of the 5 reviews we analyzed.
Red flag
Two of five reviews document property damage or water damage during service (kitchen floor spillage, brick paver sewage dumping)
“Improperly disposed of sewage water, dumping onto brick pavers.”
Cited in 2 of the 5 reviews we analyzed.
Inconsistent pricing and potential overcharging—one customer paid for a two-person job but only received one technician and suspected overcharge despite requesting breakdown
“Only one person performed the service, price would've been lower.”
Careless workmanship and cleanup—$600 drain cleaning included water spillage all over kitchen floor without bucket protection; sewage dumped on customer's brick pavers
“Improperly disposed of sewage water, dumping onto brick pavers.”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Charged nearly $600 to clean a kitchen drain. Ran kitchen sink after disconnecting drain pipe, but without putting a bucket underneath, causing water to spill everywhere. Was not careful or clean and splashed dirty water all over kitchen floor.”
Positive
“Thank you to everyone at Roto Rooter! The customer service I received from the first phone call to the follow up was extraordinary. Each person was so knowledgable and explained each step and cost to me. Everything was fixed and put back in less than an afternoon. They turned what I thought was a disaster into a very easy process! Thank you”
“Great experience with Roto-Rooter and our technician, Simon. He came promptly, and worked hard to clear our kitchen and laundry line. Work was as fast as possible, clean and impeccable. Simon was professional, smart, and kind and we'd recommend him and Roto-Rooter any day. While we hope not to need service again, if we do, they're definitely our go to!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 681 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Harrison · Larchmont · Chappaqua · Old Greenwich