Roto-Rooter Plumbing & Water Cleanup
Plumber · Glastonbury, CT · Open 24 hours per Google listing
Our verdict
Arrives fast even on Sunday afternoons with live phone support, but one reviewer experienced unnecessary drywall damage during repair work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 13 plumbers we've reviewed in Glastonbury, CT · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional responsiveness: answered call by live person (not voicemail) on Sunday afternoon and scheduled service within two-hour window
1 cited review
“quick response Sunday afternoon, scheduled within two-hour window”
4 of 5 reviewers specifically praise politeness, professionalism, and customer care from technicians (Frank, Charles, Franklin)
3 cited reviews
“work was well done, very polite and friendly”
“genuinely cared about doing a good job and explaining what was happening”
“quick response Sunday afternoon, scheduled within two-hour window”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Proactive communication: technician explained root cause of problem and offered cost comparison between two solutions before proceeding
2 cited reviews
“quick response Sunday afternoon, scheduled within two-hour window”
“genuinely cared about doing a good job and explaining what was happening”
Strong Google rating of 4.8/5 across 1,258 reviews indicates consistent performance at scale
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
With only 5 reviews analyzed, one instance of workmanship concerns (drywall damage) represents 20% of sample—elevated risk for quality control variability
Cited in 1 of the 5 reviews we analyzed.
One reviewer reported unnecessary drywall damage during leak repair, suggesting inconsistent care in execution quality
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The leak was fixed. BUT, I would have expected more skill and care in the process to avoid unnecessary drywall damage.”
Positive
“The work was well done frank did a great job I would ask for him again very polite and friendly”
“Frank was incredibly professional and helpful. He genuinely cared about doing a good job and explaining what was happening. He was just as concerned about helping me understand "why" the problem occurred as he was about "how" he would fix it. A true 'old school' pro that you can trust. I will not hesitate to request him for any future repairs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,258 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Nearby: Glastonbury · Cromwell · Canton Center · Plantsville