Roto-Rooter Plumbing & Water Cleanup
Plumber · Dallas, TX · Open 24 hours per Google listing
Our verdict
BBB A+, 4.8 Google over 1,079 reviews, but 20 of 100 sampled are 1-star with Yelp pricing complaints ($399 snake, $1100+ no-invoice). reviewConsistency=0.35 confirms the split.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Saturday-night emergency response documented - tech Mason on site within an hour on a weekend; another reviewer notes camera-tech follow-up included.
1 cited review
“Roto-Rooter was great! We had a bit of an emergency and they were here within an hour on a Saturday night. Mason was very knowledgeable and handled everything efficiently and professionally.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Workmanship cited 14 times - one named tech (Steven) gets repeat positive reviews across separate reviewers for sewer/blockage diagnostic.
1 cited review
“Steven did an outstanding job clearing a very stubborn kitchen sewer blockage. He showed up on time, diagnosed the issue quickly, and explained everything clearly before getting to work. What really stood out was his persistence—this wasn't an easy clog.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple Yelp 1-star reviews cite missed appointment windows (4+ hour delays after confirmed booking, 3 callbacks needed) - pattern in the negative cluster.
“Had an appointment set up week prior. Confirmed on that Friday for Monday 8am to 10am. Called when no show@10am. Had to call 3 times. Claimed someone will call back. Called me 40 mins later. Telling me had his techs @ a mall till 2am.”
Red flag
Pre-payment-before-work-complete flagged on a water-line repair where customer reports work was not finished after payment.
Cited in 1 of the 100 reviews we analyzed.
Pricing complaints recurring on Yelp: $399 for a 15-minute snake job, $1,100+ with no invoice and no warranty details despite multiple follow-up attempts.
“Frisco, TX. charged over $1100 for something that should have been less than half. No invoice. no details on what's been done and what the warranty is despite multiple attempts to contact them. This company is a rip off.”
Cited in 2 of the 100 reviews we analyzed.
Repeat-failure flagged - one reviewer paid $750 for a shower-valve replacement, then $1,500 quoted to fix the same valve 7 months later (themeCounts.surprise_fees=1).
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This is my personal feeling and opinion. They may have good skill plumber, but my feeling is not friendly attitude for customer. Feeling would be they unilaterally impose their own ideas and methods and aggressive It seems they lack services and approaches that are tailored to the customer's needs. I paid everything before their work done, but they have not done. When we found the hot water line leak underneath …”
“This is my personal feeling and opinition. They may have good skill plumber, but my feeling is not friendy attitude for customer. Feeling would be they unilaterally impose their own ideas and methods and aggressive It seems they lack services and approaches that are tailored to the customer's needs. I paid everything before thier work done, but they have not done. When we found the hot water line leak underneath …”
“Use anyone else other than this completely rip off company. Not only do they outright lie, they charge far too much for an easy job I could have done myself. My house is close to 7 years old and never had any issues until suddenly our drainage stopped. No toilet would flush. Tried using a snake and even removed the toilet as we thought a toddler had put something down in the drain. Nothing. Called for service …”
Positive
“Called for an emergency issue and crazy enough Steven can out to help. I’ve worked with him before at another location and was more than pleased with the service he provided. They were able to come out and resolve our issue quickly (1-1.5hrs) and they even sent out a camera technician to verify the issue was resolved and to give an inspection of the plumbing system all included. If you find yourself in a plumbing …”
“Last night around 6 PM, a pipe burst under our kitchen sink. We called Roto-Rooter, and they assured us someone would be out as soon as possible. Ken, the water damage field supervisor, showed up quickly, assessed the issue, and thankfully confirmed that our water damage was minimal. He was very professional and upfront that it might be a few hours before a plumber could come since they were handling some big …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.8 with strong recent 5-star sample vs. Yelp 1-star cluster on pricing transparency; reviewConsistency=0.35 confirms split between platforms.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
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