Roto-Rooter Plumbing & Water Cleanup
Plumber · Columbia, TN · Open 24 hours per Google listing
Our verdict
4.9 stars across 1,428 reviews; 5 of 5 sampled quotes cite same-day dispatch and technicians who walk customers through every step — Shawn named specifically in 3 of 5 quotes.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 12 plumbers we've reviewed in Columbia, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day dispatch confirmed in 2 of 5 sampled reviews, including one send-out during an incoming storm (review r4XzaCT8K3JReeCQ3yOG).
1 cited review
“Shawn is absolutely incredible. My wife and I settled service online because we had a leak, and they sent Shawn out in about 4 hours. He walked me through everything that he was doing. We found the water shut off together because I had no idea that it was at the street.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Technicians actively explain work in progress and locate utilities with customers — 4 of 5 quotes mention walkthrough communication.
3 cited reviews
“Shawn is absolutely incredible. My wife and I settled service online because we had a leak, and they sent Shawn out in about 4 hours. He walked me through everything that he was doing. We found the water shut off together because I had no idea that it was at the street.”
“We had a great experience with Shawn from Roto-Rooter. He was incredibly professional, knowledgeable, and took the time to explain everything he was doing. He was very helpful during a stressful situation and got everything back in working order quickly.”
“He was very clear upfront about the potential issues, options, the process and the pricing. I had quite a few questions and he was patient and knowledgeable to answer all of them.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Upfront pricing and budget-conscious solutions cited in 2 of 5 quotes — fair pricing noted alongside quality work (reviews qheYYs6eDyf5W8DIUBHz, ym6xYk7gdPWqViS99S1K).
2 cited reviews
“He was very clear upfront about the potential issues, options, the process and the pricing. I had quite a few questions and he was patient and knowledgeable to answer all of them.”
“Shawn was an amazing help! Went above and beyond to help remedy our situation. Offered some great solutions being budget minded at the same time keeping Quality as heist.”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Fair pricing and amazing service. Zach Marvel with Roto-Rooter Columbia was friendly, efficient, and (most importantly) highly experienced. He was very clear upfront about the potential issues, options, the process and the pricing. I had quite a few questions and he was patient and knowledgeable to answer all of them. I highly recommend calling Roto-Rooter in Columbia for your plumbing needs.”
“Trey and his grew did an amazing job!! The were so kind and helpful! Talked me through everything! Helped me above and beyond! I’m TRULY grateful and beyond appreciative of all their hard work today! I will ALWAYS call Roto-Rooter for any of my plumbing needs!!! Amazing job and amazing work!!!! Thank you so much Trey&Crew!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,428 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Emergency and same-day calls
Hire if
- You need clear communication and upfront explanations
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.