R & A Plumbing
Plumber · Franklin, TN · Open 24 hours per Google listing
Our verdict
98 of 100 analyzed reviews are 5-star, with Jeff and Misty (owners) named repeatedly. Reviewers cite a 2-hour arrival on a leaking water heater and praise tankless installs. One customer says they were 'saved THOUSANDS' versus larger competitors.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 12 plumbers we've reviewed in Columbia, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Paul McWilliams writes that after a 40-gallon water heater failed and flooded his garage, R & A arrived within 2 hours, diagnosed it, and installed a tankless unit the same day in heavy rain.
1 cited review
“I called R & A Plumbing and with 2 hours the guys arrived, removed the water heater and found the problem.”
Acacia Melody credits R&A with saving 'THOUSANDS of dollars' versus competitor quotes, calling out Misty and Jeff by name.
1 cited review
“They saved us THOUSANDS of dollars. This is a company that cares about people and doing excellent work.”
Tankless water heater installs and full water+sewer pipe replacement under occupied homes both get specific 5-star write-ups.
1 cited review
“I let them replace all the water and sewer pipes under the house and they did a great job. They were very thoughtful of the renter living in the home.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 100reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“You have a rogue driver going down San Jose almost causing three different crashes. Seems to love the merge without a signal with the "oh you'll stop" motto”
Positive
“If looking for an honest family company who will be thorough about the work and communicate clearly the entire process, we could not recommend R&A Plumbing enough. They saved us THOUSANDS of dollars. This is a company that cares about people and doing excellent work. Thank you Misty and Jeff!”
“This is great company to work with that I would highly recommend!!! They communicate with you throughout the whole process and deliver exactly what they say they will. Extremely friendly and always take the time to answer any questions you may have. Jeff & Misty and their team are great!!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Should you hire R & A Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own R & A Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.