Roto-Rooter Plumbing & Water Cleanup
Plumber · Brandon, FL · Open 24 hours per Google listing
Our verdict
4.9 stars across 1,372 Google reviews. BBB-accredited A+. 43 of 92 sampled cite professionalism, 9 fast response. Yelp surfaces 5 of 92 as 1-star with $590, $619, and $500 quotes called out as inflated.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Brandon, FL · compare all →
Our opinion, based on the 92 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day arrival within an hour confirmed on a clogged-drain call — tech also stacked an online coupon to match a competing bid.
1 cited review
“Called to have the come for a clogged drain. They came that day within an hour. It was a bit higher than another bid I got prior to them coming and they ended up telling me about a coupon online and also gave me a little extra off to be close to the other bid.”
Saturday-night / Sunday-morning emergency response confirmed for a plumbing problem.
Cited in 1 of the 92 reviews we analyzed.
Specific tech Raif draws repeated 5-star feedback across multiple reviewers and properties.
Cited in 4 of the 92 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$619 quote on a job that cost $165 elsewhere per one Yelp 1-star.
“Way overpriced. Showed up 45 minutes late and quoted me $619 on a job that ended up costing me $165 with a different provider.”
Red flag
Stuck-drain-plug job initially quoted at $500, dropped to $275 only after pushback per one Yelp 1-star.
“1st of all, they weren't able to give me a quote over the phone- even though it was a simple stuck drain cover in my tub.”
Multiple Yelp 1-star pricing complaints — $619 quote vs $165 with another provider, $590 to run out a sink pipe, $500 quote for stuck tub drain plug.
“Way overpriced. Showed up 45 minutes late and quoted me $619 on a job that ended up costing me $165 with a different provider.”
1 more cited review
“1st of all, they weren't able to give me a quote over the phone- even though it was a simple stuck drain cover in my tub.”
Cited in 3 of the 92 reviews we analyzed — 1 cited review not excerpted here.
One Yelp reviewer reports a no-call no-show after a full day of delay texts.
“Calls and texts for delays for the whole day then no call no show by end of day. Would not recommend”
Keep it in proportion: these concerns are cited in 4 of the 92 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They wanted $590 to run out a sink pipe. I opened it with Draino and a plumger. The price is prohibative.”
“Dan from the call center scheduled the service. I had explained the issue on yelp prior to the service call. I also explained when I scheduled the consult visit. Sent one gentleman out (Justin) and after he arrived we showed him the video of water gushing out. Needless to say he didn't even look at the problem himself and said he couldn't do the work by himself and would have to get another person because of osha …”
“These people are complete SCAM artists and I will be reporting them to the BBB. 1st of all, they weren't able to give me a quote over the phone- even though it was a simple stuck drain cover in my tub. So sure enough, in comes some guy with another 1 in tow, that he was 'training' and looks at the drain plug and had the nerve to say to me that he'll fix it for $500. When i laughed & said another company had quoted …”
Positive
“My technician was propmt with his arrival, kind ,courteous and informative. He did an awesome job repairing my outside spicket!”
“I had a great experience with this plumber. He arrived within two hours of my call. He worked quickly and resolved my plumbing issues efficiently. He gave me maintenance tips to avoid further problems. Additionally, I was pleased that he took the time to resolve another problem that I had which I had not mentioned in my initial call. He was very professional and I would highly recommend him.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2025.
Across platforms
Google 4.9 vs Yelp sample 5% 1-star with three pricing complaints quoting concrete dollar gaps — Yelp surfaces what Google does not.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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