Roto-Rooter Plumbing & Water Cleanup
Plumber · Beaufort, SC · Open 24 hours per Google listing
Our verdict
Excellent emergency response (handled Sunday calls, same-day service) with strong technician quality, but one catastrophic service failure involving missed diagnosis, property damage, and unnecessary $10K upsell raises serious concerns about consistency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Beaufort, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: 2 of 5 reviews explicitly praise same-day or weekend availability, including Sunday service for urgent sewer blockage
2 cited reviews
“He explained what the problem was, showed us pictures and gave us our options.”
“On a Sunday, the company had their Professional plumber, Harrison at my home.”
Strong technician communication and diagnosis: 3 of 5 reviews highlight clear explanations, visual documentation, and knowledgeable problem-solving
3 cited reviews
“He explained what the problem was, showed us pictures and gave us our options.”
“On a Sunday, the company had their Professional plumber, Harrison at my home.”
“In no time he found the issue. It was a busted water line.”
Additional service support: 1 review notes willingness to help with insurance claims coordination beyond core plumbing work
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Quality control inconsistency: 1 of 5 reviews shows catastrophic service failure with repeated diagnostic misses and property damage, contrasting sharply with otherwise positive reviews. This suggests high variability by technician or location.
Cited in 1 of the 5 reviews we analyzed.
Red flag
Pricing fairness score of 15/100 aligns with documented evidence: 1 review explicitly disputes billing ($650 charged for unresolved problem) and unnecessary high-value recommendations ($10K repipe for simple clog)
Cited in 1 of the 5 reviews we analyzed.
Severe diagnostic failures on repeat visits: 1 review documents technician missing an obvious clean-out across 3 separate visits, leading to sewage spills in the home and unnecessary $10K repipe recommendation
Cited in 1 of the 5 reviews we analyzed.
Property damage during service: 1 review reports sewage spilled in hallway and bathroom twice during initial visit, with technician proceeding unnecessarily with toilet removal
Cited in 1 of the 5 reviews we analyzed.
Aggressive upselling without thorough diagnosis: 1 review indicates $10,000 repipe estimate offered on visits 2 and 3 despite root cause (detergent buildup) never being identified
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We found the clean out you missed on your three visits to our house. To be fair you only missed it the first time and simply never looked for it the next two times you came out. Since the problem was never resolved, it returned a few weeks after you left. So we opened our first clean out. Dry pipe. So we looked for a second clean out, found it & opened it up. Out came several ancient hunks of laundry detergent …”
Positive
“Having clogged toilets is a scary proposition, but we made the right call by calling Roto-Rooter. The receptionist was very kind and understanding and assured us that she would send someone out that same day. Harrison our tech put us totally at ease. He explained what the problem was, showed us pictures and gave us our options. He is very knowledgeable, confident and the work he did was very thorough and well done. …”
“Josh and Ryan were so nice. They answered all of our questions and kept us updated as they installed the new water heater. We aren’t familiar with competitive pricing, but the service was excellent and we are well pleased. The water mitigation team, led by Ethan, were quick to respond and extremely helpful and knowledgeable. His team was easy to communicate with and very polite. Ethan even helped to explain the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 336 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Best for
- Water heater install/repair
- Drain and sewer work
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
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Nearby: Saint Helena Island · Beaufort