Roto-Rooter Plumbing & Water Cleanup
Plumber · Aiea, HI · Open 24 hours per Google listing
Our verdict
Roto-Rooter Hawaii shows a split Google record: reviewConsistency=0.228, 34% negative sentiment despite 4.8 star display — mainland call center unfamiliar with Hawaii time zones causes scheduling failures and rude interactions.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 15 plumbers we've reviewed in Aiea, HI · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Local techs arrive same-night — Joseph came out after hours to clear a main line clog and documented everything on paperwork for the customer
1 cited review
“I had a clog in our main water line connected to my bathroom sink, and Roto-Rooter were really the only plumbers that would come out at night. Joseph worked overtime on the clog and managed to clear it out. I am so grateful that he came out the same night”
Online booking with real-time tech tracking and discount alerts — Sunday appointment booked and completed without issue
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
24-hour emergency service advertised but call center is mainland-only — no tech dispatched at 2:30am despite email confirmation; customer calls it 'a deceitful ploy'
“This 24 hour service is for the call center only. There is no help at 2:30am. Called and was assured by email confirmation that someone/plumber would call between 2:45am and 6:45am. No call received! What a sham”
Red flag
Drain snaking broke apartment pipe, damaging 2 units below — charged $400+ and refused accountability citing standard waiver
Cited in 1 of the 100 reviews we analyzed.
Red flag
No estimates provided until tech arrives — reviewer calls practice predatory, targeting people who've waited hours and are desperate
Cited in 1 of the 100 reviews we analyzed.
Mainland call center disconnects calls, reschedules without notice, and goes silent 1hr+ past appointment times — 4 slow_response and 4 unprofessional theme counts
“This 24 hour service is for the call center only. There is no help at 2:30am. Called and was assured by email confirmation that someone/plumber would call between 2:45am and 6:45am. No call received! What a sham”
Cited in 2 of the 100 reviews we analyzed.
Pricing flagged as excessive — $487 for 15-min drain snaking, $618 for a clog that was not cleared, nearly $600/hr cited in another review
“Beware they came to my house charged $618 and didn't fix the clog. I called Boulden Clog Busters and they came out and fixed it in 2 hours”
1 more cited review
“I was having issues with my bathroom sink clogging and decided that I would call Roto Rooter to have them snake the drain. My problem is the pricing of the job. I was charged $487 for a job that took only 15 minutes.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 7 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The technician, Wyatt, was great, and the manager, David, was helpful in arranging for the technician to meet me. The area of dissatisfaction was the interaction with some of the call center and dispatcher personnel. One told me that my description of the issue was incorrect and later disconnected the call. She called back later to inform me that my service request needed to be rescheduled. I rescheduled for a …”
“I'm so confused I see so many different phone numbers listed for Roto Rooter. Today the day after Thanksgiving my upstairs bathroom toilet got clogged. Since I have family visiting I needed it done ASAP. I called them and someone could come out in a few hours. I explained I had a clogged toilet and my downstairs toilet was running never shut off. I understood that it was a $99 fee just to come out and an estimate …”
“This review is for the service my aunty received on August 24, 2020. My cousin's toilet was leaking very badly from the base and we knew it was probably a wax seal that needed changing. Since it was urgent, my aunty called Roto Rooter because they alway come quickly and do a good job. She trusted them because in the past they did good work and were efficient. She told the person on the phone that the toilet probably …”
Positive
“Roto Rooter quickly responded and the website was easy to use. Communication was great, everything from the booking of the appointment online to the phone call that said our technician was on his way. Mario was helpful and quick to service us on a Sunday. They even notified us to check their website and app for any applicable discounts. Thank you!”
“The plumber came within a hour after the request and conscientiously repaired leaking bathroom valves. It’s great to have plumbing issues resolved right away. Also, I should note, that a different plumber came a few days earlier for a separate issue (to fiix a leaking pipe behind a wall) and again there was expert and meticulous repair. This type of consistency has been standard over several years, even involving …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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