Allens Plumbing
Plumber · Aiea, HI
Our verdict
Allen's Plumbing holds 4.7★ across 949 reviews; 66 of 100 analyzed are 5-star but 21 are 1-star, reviewConsistency=0.315 — strong same-day dispatch track record offset by $400 after-hours surcharge and office non-responsiveness complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Aiea, HI · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Same-day dispatch cited in 16 service mentions; property manager uses them as primary vendor specifically because of consistent morning-to-same-day turnaround.
2 cited reviews
“Davin assisted with a plumbing repair and was extremely professional. He clearly explained the issue, walked me through my options, and answered all of my questions with patience and care.”
“Called Allen's plumbing for a serious drain clog problem between the kitchen sink, washer drain and laundry room. Showed up within a reasonable time (same day). Two very professional and experienced technicians gave me the total price upfront and cleared the problem in no-time.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
themeCounts.professional=44 across 100 analyzed reviews; drain, toilet, faucet, and garbage disposal repairs executed with upfront estimates and cleanup noted in multiple reviews.
1 cited review
“Called Allen's plumbing for a serious drain clog problem between the kitchen sink, washer drain and laundry room. Showed up within a reasonable time (same day). Two very professional and experienced technicians gave me the total price upfront and cleared the problem in no-time.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
themeCounts.expensive=5 across 100 analyzed reviews; after-hours surcharge ($400 extra) documented in a 3-star review — pricing transparency for emergency calls is an issue.
“Their after hours emergency fees are very expensive ($400 on top of the regular service fees). As a result I ended up using another plumbing service that was $350 cheaper.”
Cited in 2 of the 100 reviews we analyzed.
After-hours emergency premium = $400 on top of standard service fees — at least 1 reviewer switched to a competitor that was $350 cheaper for the same call.
“Their after hours emergency fees are very expensive ($400 on top of the regular service fees). As a result I ended up using another plumbing service that was $350 cheaper.”
Office responsiveness gap: 1 reviewer called 3 times and left 3 messages over 4 days without a callback — tech work was fine but office follow-up failed.
“I called 3 times and left a message to return my call. Its been about 4 days now and still no call back. I have no problem with the work performed but good luck if you need assistance from the office.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Rarely do I give one star ratings but this was frustrating. Can I give a one star for no service? Let's see. Called Allen's for minor plumbing (the hose was stuck onto the washer spigot and after trying all YouTube suggestions and DIY remedies - the hose was stuck and water was already leaking probably from our attempts to untwist the hose attachment. "Let's just call a plumber, they may just need to replace the …”
“Allen's Plumbing was called to replace the toilet tank hardware for 3 toilets. I was told that the hardware had to be purchased. Instead of going to the nearest store, the plumber went to a farther one. The 3rd toilet tank hardware never got replaced. I was told that the shutoff valve needed to be replaced. Instead of calling the Board of Water Supply to turn off the water, I was given an involved story about …”
“Below is the email I sent to the owner Steve in which he never responded. I have to add that my technician, Daniel (though he was late because of his boss) was professional. "Aloha Steve, I am going to also submit a review on Yelp. Let me first say that I was referred to Allens by my long time friend Jorge Chong of Hawaiian Flooring. I called and made an appointment and had a technician, Daniel, come out and …”
Positive
“Technician - Karl R. - did an outstanding job. Arrived on time, was extremely competent and professional. Karl explained his plan and kept me informed of the progress. He was very thorough and I was very satisfied. He was very good and would love to have him on any of my jobs again.”
“Great work by plumber Bennett. Bennett arrived on time and did a great job in a timely manner. I learned a few things watching him work and he gave me some advice to keep my drain clean and clear on a daily basis. Highly recommend using Allen’s Plumbing.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Allens Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Allens Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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