Roto-Rooter Plumbing & Drain Services
Unknown
No response data yet
Claims 24/7
Self-reported — not confirmed by reviews
Unknown
Based on review analysis
1 concern
Upselling to $X+ concrete excavation for a basement drain clog; failed with both snake and camera; customer found easy fix with next company (zfaN6pujUpXAs65LQOtS, 1 star, 2026).
Trust Score: 0/100 · Based on 90 reviews
Our Verdict
#7 of 10 in Clarksburg, WV
No standout specialties
- You're highly price-sensitive
Hire if: You need high-quality work that holds up over time
Hire if: You need fast same-day or after-hours response
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 90 Reviews Tell Us
Emergency Response
Crushed main drain line repaired same day with camera-based diagnosis verified for inspector; full transparency on problem scope (r7L9UKHQdkfNSE1RPjN1).
What To Watch Out For
One reviewer escalated immediately to full concrete excavation for what turned out to be a simple clog — competitor snaked it quickly after Roto-Rooter failed with camera and snake (zfaN6pujUpXAs65LQOtS).
Upselling to $X+ concrete excavation for a basement drain clog; failed with both snake and camera; customer found easy fix with next company (zfaN6pujUpXAs65LQOtS, 1 star, 2026).
Quality & Professionalism
Water heater technician provided 20 minutes of education in a single visit — customer retained by quality of explanation (78e3i03E0c7bhQKYU0mH).
Customer reviews
Reviews from Google, Yelp & more
Otto has worked for us twice and he has far exceeded our expectations each time! Otto is definitely a 5 star possibly a 10 star could not ask for any better, he is a great technician but I fully believe an even better human being! Could not be more satisfied with the whole experience!
My main drain line was backed up flooding my house. They came the same day that I called and was able to get it open so that it drained down. It was crushed in multiple places and they replaced it for me. Obviously its not fun having to spend money unexpectedly but they helped make it pleasant ,walking me through everything and answering all of my questions. They were able to show me the failed areas on the camera before digging and also when the old line was exposed. Everything looked to be done very neatly and professional even the inspector said it was top notch work. Between all that and the lifetime warranty they gave me I will sleep good knowing I wont flood again.
Matt is the best plumber I’ve met in my area. I learned more about my tankless water heater in 20 minutes than I did a year ago at installation. His knowledge, professionalism, and kindness were immeasurable to me. I feel honored to have met him. I do not want have plumbing issues in the future. But if I do, I’ll know who to call.
I had a leak in the basement where the water wasn’t draining fast enough through the drain and it would come back up. I tried to explain that to them. And they kept trying to tell me That I would have to dig up all the concrete in the basement and that it would cost way more than expected I tried explaining I’m pretty sure it’s just a clog. Can you just try and sneak it? They failed at sneaking it. Use the camera and failed at that too I know this because I called a another person before they wanted me to do all this and more expensive stuff and they found the clog Right away, snaked it and we’re gone in half an hour I had Roto-Rooter come over four different times in the span of a week With nine different people that they show up And they couldn’t fix a single clogged pipe And not to mention, the person did not tighten the pipe after they left my house which made the water even worse
Victor and Ryan were exceptional- knowledgeable and went beyond any expectations- I highly recommend them! They installed a water softener- it was not an easy task but they were prompt- wonderful experience- you need a plumber- you’ll get the best service!
Business details
Service area
Based in Clarksburg. Serves 2 nearby cities within 20 miles:
Roto-Rooter Plumbing & Drain Services