Roto-Rooter Plumbing & Drain Services
Plumber · Clarksburg, WV · Open 24 hours per Google listing
Our verdict
Roto-Rooter Clarksburg holds 4.0★ across 90 reviews; 4 of 5 analyzed are 5-star with fast_response=2 and thorough camera-based sewer diagnosis praised — but one 1-star cites upselling to unnecessary excavation over a simple clog.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 9 plumbers we've reviewed in Fairmont, WV · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Crushed main drain line repaired same day with camera-based diagnosis verified for inspector; full transparency on problem scope (r7L9UKHQdkfNSE1RPjN1).
1 cited review
“My main drain line was backed up flooding my house. They came the same day that I called and was able to get it open so that it drained down. It was crushed in multiple places and they replaced it for me... Everything looked to be done very neatly and professional even the inspector said it was top notch work.”
Water heater technician provided 20 minutes of education in a single visit — customer retained by quality of explanation (78e3i03E0c7bhQKYU0mH).
1 cited review
“I learned more about my tankless water heater in 20 minutes than I did a year ago at installation. His knowledge, professionalism, and kindness were immeasurable to me.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upselling to $X+ concrete excavation for a basement drain clog; failed with both snake and camera; customer found easy fix with next company (zfaN6pujUpXAs65LQOtS, 1-star, 2026).
“I tried to explain that to them. And they kept trying to tell me That I would have to dig up all the concrete in the basement and that it would cost way more than expected I tried explaining I'm pretty sure it's just a clog. Can you just try and sneak it? They failed at sneaking it.”
One reviewer escalated immediately to full concrete excavation for what turned out to be a simple clog — competitor snaked it quickly after Roto-Rooter failed with camera and snake (zfaN6pujUpXAs65LQOtS).
“I tried to explain that to them. And they kept trying to tell me That I would have to dig up all the concrete in the basement and that it would cost way more than expected I tried explaining I'm pretty sure it's just a clog. Can you just try and sneak it? They failed at sneaking it.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a leak in the basement where the water wasn’t draining fast enough through the drain and it would come back up. I tried to explain that to them. And they kept trying to tell me That I would have to dig up all the concrete in the basement and that it would cost way more than expected I tried explaining I’m pretty sure it’s just a clog. Can you just try and sneak it? They failed at sneaking it. Use the camera …”
Positive
“Otto has worked for us twice and he has far exceeded our expectations each time! Otto is definitely a 5 star possibly a 10 star could not ask for any better, he is a great technician but I fully believe an even better human being! Could not be more satisfied with the whole experience!”
“Matt is the best plumber I’ve met in my area. I learned more about my tankless water heater in 20 minutes than I did a year ago at installation. His knowledge, professionalism, and kindness were immeasurable to me. I feel honored to have met him. I do not want have plumbing issues in the future. But if I do, I’ll know who to call.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 90 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Roto-Rooter Plumbing & Drain Services?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Drain Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Fairmont