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Roto-Rooter Plumbing & Drain Services

Clarksburg, WV
4(90 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Unknown

Based on review analysis

RED FLAGS

1 concern

Upselling to $X+ concrete excavation for a basement drain clog; failed with both snake and camera; customer found easy fix with next company (zfaN6pujUpXAs65LQOtS, 1 star, 2026).

Trust Score: 0/100 · Based on 90 reviews

Proceed with careProceed with care
4.0Google

Our Verdict

Proceed with Caution

#7 of 10 in Clarksburg, WV

Best for

No standout specialties

Avoid if
  • You're highly price-sensitive

Hire if: You need high-quality work that holds up over time

Hire if: You need fast same-day or after-hours response

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 90 Reviews Tell Us

Emergency Response

Crushed main drain line repaired same day with camera-based diagnosis verified for inspector; full transparency on problem scope (r7L9UKHQdkfNSE1RPjN1).

What To Watch Out For

One reviewer escalated immediately to full concrete excavation for what turned out to be a simple clog — competitor snaked it quickly after Roto-Rooter failed with camera and snake (zfaN6pujUpXAs65LQOtS).

Upselling to $X+ concrete excavation for a basement drain clog; failed with both snake and camera; customer found easy fix with next company (zfaN6pujUpXAs65LQOtS, 1 star, 2026).

Quality & Professionalism

Water heater technician provided 20 minutes of education in a single visit — customer retained by quality of explanation (78e3i03E0c7bhQKYU0mH).

Customer reviews

Reviews from Google, Yelp & more

J
Jeff Board

Otto has worked for us twice and he has far exceeded our expectations each time! Otto is definitely a 5 star possibly a 10 star could not ask for any better, he is a great technician but I fully believe an even better human being! Could not be more satisfied with the whole experience!

T
Trenton Phillips

My main drain line was backed up flooding my house. They came the same day that I called and was able to get it open so that it drained down. It was crushed in multiple places and they replaced it for me. Obviously its not fun having to spend money unexpectedly but they helped make it pleasant ,walking me through everything and answering all of my questions. They were able to show me the failed areas on the camera before digging and also when the old line was exposed. Everything looked to be done very neatly and professional even the inspector said it was top notch work. Between all that and the lifetime warranty they gave me I will sleep good knowing I wont flood again.

K
Karen Gist

Matt is the best plumber I’ve met in my area. I learned more about my tankless water heater in 20 minutes than I did a year ago at installation. His knowledge, professionalism, and kindness were immeasurable to me. I feel honored to have met him. I do not want have plumbing issues in the future. But if I do, I’ll know who to call.

T
TANNER COSLOW

I had a leak in the basement where the water wasn’t draining fast enough through the drain and it would come back up. I tried to explain that to them. And they kept trying to tell me That I would have to dig up all the concrete in the basement and that it would cost way more than expected I tried explaining I’m pretty sure it’s just a clog. Can you just try and sneak it? They failed at sneaking it. Use the camera and failed at that too I know this because I called a another person before they wanted me to do all this and more expensive stuff and they found the clog Right away, snaked it and we’re gone in half an hour I had Roto-Rooter come over four different times in the span of a week With nine different people that they show up And they couldn’t fix a single clogged pipe And not to mention, the person did not tighten the pipe after they left my house which made the water even worse

T
Tina FitzGerald

Victor and Ryan were exceptional- knowledgeable and went beyond any expectations- I highly recommend them! They installed a water softener- it was not an easy task but they were prompt- wonderful experience- you need a plumber- you’ll get the best service!

Business details

Phone
(304) 241-2616
Address
107 Bosley Hill, Maidsville, WV 26541, USA
Hours
Open 24 hours

Service area

Based in Clarksburg. Serves 2 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Roto-Rooter Plumbing & Drain Services

4.0
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