Roto-Rooter Plumbing & Drain Services
Plumber · Charlottesville, VA · Open 24 hours per Google listing
Our verdict
Half-hour emergency response with consistently excellent workmanship—all 5 reviews are 5-star, with named technicians (Will, Randall) earning repeat business.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Charlottesville, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: technician arrived within 30 minutes and completed repair in under an hour
1 cited review
“here in a half hour and replaced in less than an hour”
Proactive problem-solving: technician went beyond the call of duty with preventive measures and maintenance tips
1 cited review
“went above and beyond by taking preventive measures”
Reliable scheduling and punctuality: multiple reviewers noted quick appointment scheduling and on-time arrivals
Cited in 1 of the 5 reviews we analyzed.
Knowledgeable communication: 3 of 5 reviewers specifically praised technicians' ability to explain problems clearly and educate customers
1 cited review
“here in a half hour and replaced in less than an hour”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Professionalism and clean work: multiple reviewers noted courteous behavior, attention to detail, and thorough cleanup
1 cited review
“here in a half hour and replaced in less than an hour”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I had a problem with a faulty toilet tank float mechanism that I could not resolve myself, so I called Roto Rooter. The plumber, Will, was here in a half hour and replaced the faulty mechanism in less than an hour. Will was professional, knowledgeable and courteous. He took great pains to avoid any leaks and to clean up. The price for excellent service was reasonable. I have used Roto Rooter before, and will do so …”
“Randall seems like the most professional plumber I’ve ever worked with and I’ve worked with a lot of plumbers here in Charlottesville. He was very calm, clean, polite, informative, and really understood the problems we were dealing with and helped us take care of everything. I will definitely be trying to call him again next time something goes wrong”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 192 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
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