Roto-Rooter of Athens
Plumber · Athens, TN
Our verdict
Excellent workmanship and fair pricing with responsive technicians, but spotty communication and scheduling failures on emergency jobs can leave you hanging for hours.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Charleston, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong pricing fairness: 4 of 5 reviews mention reasonable or modest fees, with one customer noting free problem-solving instead of unnecessary repairs
1 cited review
“charges a very modest fee”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Excellent workmanship and diagnostic skills: 3 reviews specifically praise troubleshooting ability and professional service from named technicians Tim and Jose
1 cited review
“charges a very modest fee”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fast response when engaged: 2 reviews highlight quick arrival with driver called en route for septic and drainage emergencies
1 cited review
“got me in incredibly quick every time, called as driver was on way”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Emergency response collapse under pressure: 1 review documents a catastrophic failure on Monday emergency septic call where customer waited 7+ hours without callback, dispatch mismanaged scheduling, and tech showed up but wasn't logged—forcing customer to call 20+ competitors and use another service
“tech called in but they didn't put us on schedule, no call nothing”
Critical scheduling and follow-up failures on emergency jobs: 1 of 5 reviews documents a multi-day emergency septic pumping failure where dispatch confirmed scheduling but tech was never added to the schedule and customer received no callback notification despite providing contact info
“tech called in but they didn't put us on schedule, no call nothing”
Poor communication during scheduling: customer had to call back multiple times to get status updates on emergency service, with dispatch initially giving false assurance of scheduling
“tech called in but they didn't put us on schedule, no call nothing”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called at 8:45am Monday morning for emergency septic pumping was told tech would call when they were on their way. They called me back for my email address so I assumed all was a go. 3 pm I called to let Roto Rooter know tech hasn’t called yet and could they give me a time? She called me back tech is booked up! No call back nothing. So she confirmed that they were going to come in the morning. I told dispatch that …”
Positive
“Did an awesome job fixing my friends plumbing issues and charges a very modest fee. I would highly recommend them for issued they involve water backing up and not draining through pipes properly. They definitely aren't afraid to work hard and troubleshoot to find the real issue. 👏”
“I have used Roto Rooter of Athens several times and they were excellent every single time. From septic pumping to a clogged pipe issue. They got me in incredibly quick every time, called as the driver was on their way and the service was always friendly. I highly recommend them.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 100 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
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Nearby: Riceville · Charleston