Roto-Rooter
Plumber · Allentown, PA · Open 24 hours per Google listing
Our verdict
1,215 Google reviews at 4.9. After-hours line returned a Sunday call within 20 minutes for a first-time homeowner. One missed appointment required a customer to call back when no follow-up came by 9:45am.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Bechtelsville, PA · compare all →
Our opinion, based on the 69 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
After-hours dispatch returned a Sunday call within 20 minutes and walked a first-time homeowner through shutting off water
1 cited review
“Their after hour line pick up fast and had one of their technicians call me back on a Sunday within 20 minutes”
Tech Carlos arrived about an hour after the initial call and resolved a sewage issue quickly
1 cited review
“Carlos my technician came pretty much an hour after I called which is super fast.”
Drain Specialist Kevin combined professional work with a reasonable price per one customer, ahead of competitor quotes
1 cited review
“We called, everything was professional, on time, quality work, and a reasonable price.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Scheduling miscommunication — one customer's follow-up appointment was never logged, requiring them to call dispatch the next morning
“Nobody got in touch with me by 945, so I called them to be advised that no appointment had been scheduled for me.”
Keep it in proportion: these concerns are cited in 1 of the 69 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Eric was fantastic and fixed my problem...The panic I had he relieved for me...I can not express my gratitude enough...he was great....but the after care is not good....it took me 4 months to get the sidewalks poured and with a few months they were starting to come apart...they didnt fix all of what they were supposed and that i paid for....was emailing Nate that worked for them to find out he didnt work there …”
Positive
“Our experience with Roto-Rooter was exceptional. The service technician, Kevin, went above and beyond. We called, everything was professional, on time, quality work, and a reasonable price. Recommend this company.”
“I manage a mid rise senior building and Vince has been out here a handful of times now and my residents love him. He's polite, explains what's happening and he's very knowledgeable. So very grateful for you guys.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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