Ace Hardware Home Services
Plumber · Allentown, PA
Our verdict
1,761-review HVAC-plus-plumbing operation with 93 of 100 recent ratings at 5 stars. One Yelp reviewer was quoted $15,000 for an AC replacement and pushed into a $1,000 fan fix that broke 3 weeks later.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Sellersville, PA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Annual service techs perform thorough work including exhaust cleaning that other companies skip
1 cited review
“His work was thorough and included an exhaust cleaning I've never seen any other service technician perform.”
Returned at no charge a week after a no-fault initial visit and resolved a recurring pressure alarm
Cited in 1 of the 100 reviews we analyzed.
Same-day diagnostic and repair on HVAC issues where competitors needed multiple visits with separate fees
1 cited review
“I had technicians the day I requested and they diagnosed AND fixed the problem (parts and all) on the same day.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upsell pattern flagged on Yelp — high-cost replacement quote followed by a temporary repair that did not hold
“When the tech suggested that it would be $15,000 for a 1700ft² house, he pushed us towards a $1000 fan replacement that was not just a bandaid but also broke again 3 weeks later.”
One Yelp customer was quoted $15,000 for AC replacement on a 1,700 sq ft house then sold a $1,000 fan that failed 3 weeks later
“When the tech suggested that it would be $15,000 for a 1700ft² house, he pushed us towards a $1000 fan replacement that was not just a bandaid but also broke again 3 weeks later.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Son horribles, estafan sud clientes y no Dan garantía de su trabajo. Nos dieron un Mal diagnostico y luego no respondieron. Nos robaron $700 y no hicieron nada por nosotros. Porfavor mi Gente latina no los apoyen, ademas son unos racistas me trataron muy Mal solo por no saber Ingles.”
“We had a werley tech out to look at our air conditioning unit. We were ok with replacement, if necessary. When the tech suggested that it would be $15,000 for a 1700ft² house, he pushed us towards a $1000 fan replacement that was not just a bandaid but also broke again 3 weeks later. Now we are out the money for the fan and are still replacing our unit with another company.”
“I called Werley to schedule a visit 2 weeks in advance. The day of the appt I skipped breakfast out with friends and then nobody from Werley showed up. I called and found out the repairman had called in sick and they had forgotten to call to tell me. They then arranged for someone else to show up hours later. I explained in detail what the issue was and was told the diagnostic cost was $95. The repairman eventually …”
Positive
“Colin came out for our service call and did an excellent job. Very knowledgeable, friendly, and thorough. He explained everything clearly and made the whole process easy. Really happy with the service from Ace Hardware Home Services.”
“I had two service calls (Chase & Matt) because our system was setting off a high pressure switch alarm. They both were through & polite, but didn’t find anything significantly wrong with the system. Maintenance was done by Chase. Matt came the 2nd time a week later because the alarm sounded again (no charge) and went over everything -one part was something that he said we could replace-I can’t remember what …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google rating sits at 4.9 across 1,761 reviews while a Yelp 1-star alleges high-pressure quoting and a failed bandaid fix.
Should you hire Ace Hardware Home Services?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Ace Hardware Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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