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Rooter Man

Huntsville, AL
4.7(86 reviews)
BBBA+Accredited
RESPONSE

Unknown

No response data yet

EMERGENCY

Not Verified

No emergency data in reviews

PRICING

Unknown

Fair Pricing ✓

RED FLAGS

2 concerns

Billing dispute: $275 diagnosis charge for issue customer already identified; reduced to $175 only after complaint, suggesting non transparent pricing on at least 1 occasion., Alleged fraudulent repair: $185 charged for an 'adjustment' manager confirmed was impossible on that water heater model; refund promised but not delivered after 10+ days.

Trust Score: 88/100 · Based on 86 reviews

Proceed with careProceed with care
4.7Google·4.0Yelp·BBB A+

Our Verdict

Proceed with Caution

#14 of 19 in Huntsville, AL

Best for

No standout specialties

Avoid if
  • You're highly price-sensitive

Hire if: You need fast same-day or after-hours response

Hire if: You need high-quality work that holds up over time

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need airtight scheduling and guaranteed arrival times

How they score across what matters

Based on 14 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 86 Reviews Tell Us

Emergency Response

No reviewers specifically mention emergency response times

What To Watch Out For

1-star review alleges water heater 'adjustment' charged at $185 that was physically impossible on that model — manager agreed but refund not received after 10+ days.

Billing dispute: $275 diagnosis charge for issue customer already identified; reduced to $175 only after complaint, suggesting non transparent pricing on at least 1 occasion.

Alleged fraudulent repair: $185 charged for an 'adjustment' manager confirmed was impossible on that water heater model; refund promised but not delivered after 10+ days.

Communication

Frozen pipe repair on a Sunday night documented; follow-up satisfaction call placed 2 days later — emergency responsiveness confirmed per 1 of 14 analyzed reviews.

1-star review alleges water heater 'adjustment' charged at $185 that was physically impossible on that model — manager agreed but refund not received after 10+ days.

Pricing

Half-hour appointment window given in advance and honored on icy roads; drainage and faucet work priced fairly across multiple repeat engagements.

Fair Pricing

Customer reviews

Reviews from Google, Yelp & more

R
Regina M.Yelp

This is the place to call when you have plumbing problems in the Huntsville area. We've had a slow kitchen sink drain for awhile and over Christmas it got to the point that something had to be done. I called on Monday after Christmas and made a non-emergency appointment (they offered to come the next day, but I opted for a Wednesday morning appointment). I received a call the day before letting me know a specific half- hour time window and another the morning of the appointment for the plumber to let me know he was on the way. He arrived on time, was friendly, professional and very respectful of my home, even removed his shoes every time he entered the house. He got to work and thought he had the clog cleared pretty quickly, but did a number of tests to verify. Turned out that it still wasn't draining properly so he continued to work until everything was draining as it should. He ended up doing a lot more work than either of us expected, I think, but the sink is draining better than it has in years! Once he was done, he put everything back like he found it (some things had to be moved and he had to dig a little to access a clean-out in the yard) and even wiped everything down with antiseptic wipes. I thought the price was reasonable, too. A very positive experience. I hope to never need a plumber again, but if I do, I'll definitely call Rooter Man.

N
Neil F.Yelp

Excellent price, came earlier than expected, polite and courteous.

J
John F.Yelp

Hose bibb was leaking. They responded very quickly. Completed repair quickly and charged a fair price. This is the only plumbing company I will use. I have used them several times for clogged drains and other repairs. Quick response, excellent work, and fair price.

N
Natalie C.Yelp

SCAM!!!! My mom called these guys with suspicion that there was back up in her septic system and someone came out and tried to charge her $275 just to diagnose what she already knew. She called the office and the man that answered said "I'm just the guy that answers the phone" and all the sudden it they reduced it to $175 when she was suspicious. Don't ever call them out. We will be reporting to better business bureau

E
E G.Yelp

sad!! no bathroom for me to take a shit in !!!! had to just squirt all over the floor

S
Sierra Q.Yelp

Absolutely AMAZING service. Called in a panic over a leaking toilet, Cody arrived within 10 minutes and had me squared away inside of 20. Granted, it was a minor problem as far as plumbing issues go, but it was definitely something I couldn't have done myself, AND he only charged me for the price of a service call, plus the cost of the (small) part he installed. Three cheers to this company! Will not only be using them again the next time I break my toilet, but will recommend Cody to everyone within Rooter Man's service area.

S
Sarah G.Yelp

Do NOT use this company. I called them to repair my water heater. The repairman charged me $185.00 saying he made an adjustment. After the water heater quit working a week later, Learned there was no way an adjustment could be made because of the way the assembly is made on the model of water heater. Even the manager at the company agreed that this had to be wrong. Manager said he would refund money. I have not seen anything yet and it has been over 10 days. Basically, the repairman lied and committed fraud.

C
Cg G.Yelp

I have been using Rooter-Man for both my home and business for several years now. They always show up when they say they will and everyone is very professional. From the office to the technicians, they are all top-notch. Rates are very competitive and the repairs are done well. I would recommend Rooter-Man to anyone looking for a reliable plumbing company.

J
Joy M.Yelp

I recommend this company. They were upfront about expected costs when I called and asked, plus I was able to get a time the plumber was to arrive (he arrived within the hour - icy roads that morning). The plumber who replaced my kitchen faucet and broken tub drain was professional, polite, helpful and took great care in his work.

R
Robert J.Yelp

Rooter Man came in quick response to a frozen and ruptured pipe ON A SUNDAY NIGHT, found the problem, applied the repair and everything is SO much better now. Then, two days later they called to see if we were satisfied with the repair. They are at the top of my list for plumbing repair in our condo complex.

A
Ann F.Yelp

I have been pleased with Rootermans service for many years. Excellent quality work and wonderful dependability no matter the difficulty of the plumbing task. And their rates are reasonable compared to other companies. Highly recommended.

B
B L.Yelp

I had a great experience. I called and needed work done that day. They dispatched their guy out- no problems. Polite, courteous and they kept their word. I recommend Rooter-Man for septic issues.

L
Lynn K.Yelp

Rooter man came to my rescue when my toilet was overflowing at 10 pm. Great to find that they do 24/7 housecalls & gave me a teacher discount. Ill use them again!

K
Kelly A.Yelp

Quality and quick response time. Highly recommend!!! Professional and affordable service. ​

Business details

Phone
(256) 837-4379
Address
1110 Putman Dr NW, Huntsville, AL 35816, USA
Hours
Varies — check website

Service area

Based in Huntsville. Serves 3 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
88

Rooter Man

4.7
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