Rooter Man
Plumber · Huntsville, AL
Our verdict
4.7★ Google / BBB A+ accredited; 14 reviews analyzed — 9 five-star but 3 one-star with two citing billing fraud and a $275 diagnosis charge reduced only after pushback.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Huntsville, AL · compare all →
Our opinion, based on the 14 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Frozen pipe repair on a Sunday night documented; follow-up satisfaction call placed 2 days later — emergency responsiveness confirmed per 1 of 14 analyzed reviews.
1 cited review
“Rooter Man came in quick response to a frozen and ruptured pipe ON A SUNDAY NIGHT, found the problem, applied the repair and everything is SO much better now. Then, two days later they called to see if we were satisfied with the repair.”
Half-hour appointment window given in advance and honored on icy roads; drainage and faucet work priced fairly across multiple repeat engagements.
Cited in 2 of the 14 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing dispute: $275 diagnosis charge for issue customer already identified; reduced to $175 only after complaint, suggesting non-transparent pricing on at least 1 occasion.
“SCAM!!!! My mom called these guys with suspicion that there was back up in her septic system and someone came out and tried to charge her $275 just to diagnose what she already knew. She called the office and all the sudden it they reduced it to $175 when she was suspicious.”
Red flag
Alleged fraudulent repair: $185 charged for an 'adjustment' manager confirmed was impossible on that water heater model; refund promised but not delivered after 10+ days.
“I called them to repair my water heater. The repairman charged me $185.00 saying he made an adjustment. After the water heater quit working a week later, Learned there was no way an adjustment could be made because of the way the assembly is made on the model of water heater. Even the manager at the company agreed that this had to be wrong. Manager said he would refund money. I have not seen anything yet and it has been over 10 days.”
1-star review alleges water heater 'adjustment' charged at $185 that was physically impossible on that model — manager agreed but refund not received after 10+ days.
“I called them to repair my water heater. The repairman charged me $185.00 saying he made an adjustment. After the water heater quit working a week later, Learned there was no way an adjustment could be made because of the way the assembly is made on the model of water heater. Even the manager at the company agreed that this had to be wrong. Manager said he would refund money. I have not seen anything yet and it has been over 10 days.”
Keep it in proportion: these concerns are cited in 2 of the 14 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“sad!! no bathroom for me to take a shit in !!!! had to just squirt all over the floor”
“Do NOT use this company. I called them to repair my water heater. The repairman charged me $185.00 saying he made an adjustment. After the water heater quit working a week later, Learned there was no way an adjustment could be made because of the way the assembly is made on the model of water heater. Even the manager at the company agreed that this had to be wrong. Manager said he would refund money. I have …”
Positive
“This is the place to call when you have plumbing problems in the Huntsville area. We've had a slow kitchen sink drain for awhile and over Christmas it got to the point that something had to be done. I called on Monday after Christmas and made a non-emergency appointment (they offered to come the next day, but I opted for a Wednesday morning appointment). I received a call the day before letting me know a specific …”
“Excellent price, came earlier than expected, polite and courteous.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2021.
Across platforms
Google 4.7★ vs Yelp sample shows 3 of 12 analyzed reviews at 1-star (25% negative). Billing complaints concentrated in Yelp reviews — discrepancy worth noting.
Should you hire Rooter Man?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Rooter Man?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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