Robert's Plumbing Inc
Plumber · Watertown, WI
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Our verdict
Delivers quality work and waives charges for minor fixes, but a high-variance track record means you could get amazing service or a three-visit nightmare with surprise billing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quick to respond and fit in emergency requests; multiple reviewers praise same-day or rapid availability
2 cited reviews
“Most responsible we have ever found, always kind and speedy.”
“Very quick to get us one, make us aware of the prices.”
Willing to waive or reduce charges for minor work; 2 reviewers explicitly mention no-charge or goodwill decisions
1 cited review
“5 minutes worth of time and he said don't worry about today.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Transparent about pricing upfront; at least one reviewer confirms clear price communication before service
1 cited review
“Very quick to get us one, make us aware of the prices.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Hidden fees and billing surprises: 1 of 5 reviews reports being billed $180 after verbal 'no charge' statement, with a two-hour minimum not disclosed during phone quote
Cited in 1 of the 5 reviews we analyzed.
Red flag
Failed damage remediation: one customer left waiting over a year (from November 2018 into 2019+) for water damage repairs promised after botched initial work
“Had to have someone come out 3 separate times for simple fix.”
Inconsistent workmanship quality; one reviewer required 3 separate visits for a simple fix and suffered water damage to multiple rooms
“Had to have someone come out 3 separate times for simple fix.”
Billing disputes and follow-up failures; one customer reported receiving a bill weeks later after being told 'no charge' and subsequent collection notices with no response to complaints
Cited in 1 of the 5 reviews we analyzed.
Unresponsive to customer concerns; office promised a callback on a disputed charge but never followed up
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Service was extremely sub par. We had to have someone come out 3 separate times for what we were told was going to be a simple fix. After the 3rd time we still had issues from the initial service call along with water damage to the bathroom and the dining room ceiling. This all happened back in November-December of 2018 and we are still waiting for the damage to be fixed. In the meantime, we hired another company …”
“We called to have Robert's Plumbing come out to help us figure out our plumbing problems. I joked with the guy on the phone and asked how many millions they charged and he joked back $90 million. When he finally got here 2 hours later than planned he BS'd about his military background with my husband and when I reminded my spouse about it costing us a fortune and he should stop gabbing the plumber responded "No …”
Positive
“When you don't know to much about plumbing and the guy shows up and shows you the leak isn't a major fix. Sometimes thing loosen up and just need to be tightened. 5 minutes worth of time and he said don't worry about today. I'd venture a guess not everyone would do that. Thanks Roberts!”
“Robert's has been Amazing! We pretty much have them on speed dial! Anytime we need anything they find time to fit us in and are always kind and speedy. They are also the most responsible we have ever found. :) we will never use anyone else given the chance.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 7 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2020.
Should you hire Robert's Plumbing Inc?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Robert's Plumbing Inc?
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