Rick's Plumbing Services
Plumber · Cleburne, TX
Our verdict
Excellent emergency response and workmanship, but one severe pricing dispute and customer service complaint raises concerns about consistency.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Cleburne, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day or rapid emergency response: 2 of 5 reviews explicitly mention quick arrival and same-day service
1 cited review
“Request for service was met the same day”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong workmanship quality: 3 reviews praise competent, efficient, and professional work
3 cited reviews
“Request for service was met the same day”
“Excellent and efficient job, timely and very competent”
“Staff kept communications with us during the whole process”
Professional communication during complex jobs: Communicated proactively over 4-day emergency repair
1 cited review
“Staff kept communications with us during the whole process”
Staff friendliness and courtesy noted in 4 of 5 reviews
3 cited reviews
“Request for service was met the same day”
“Excellent and efficient job, timely and very competent”
“Staff kept communications with us during the whole process”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Poor customer service recovery: Owner Rick was reportedly 'rude and condescending' when customer reported failed repair
“One week later bathroom sink was leaking again”
Red flag
Work quality inconsistency: 1 of 5 reviews reports job failure within one week, contradicting majority positive reports
“One week later bathroom sink was leaking again”
Durability concern: Work failed one week after completion, requiring customer callback
“One week later bathroom sink was leaking again”
Extreme pricing variance: One quote for $15,000 on a clogged sink repair, while other customers cite 'reasonable' pricing
“One week later bathroom sink was leaking again”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Bathroom sink was clogged up and Ernie looked at it and had a $15000 repair of sink and shower drain. One week later our bathroom sink was leaking again. Talked with Rick and he was rude and condescending. We will take our business elsewhere.”
Positive
“Our request for service was met the same day. They were professional, friendly, and Cody explained the choices available for repairs. I have worked with Rick’s multiple times and have never been disappointed.”
“Ernie was quick to arrive, diagnose, and repair a leaking pipe at my house. Every employee I dealt with was friendly, helpful, and professional. The price was reasonable too. I only call Rick's when I need plumbing work!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 300 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Rick's Plumbing Services?
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