Rescue Plumbing
Plumber · Geneva, IL · Open 24 hours per Google listing
Our verdict
BBB A+-accredited, 4.7 stars on 93 reviews; fast_response in 21 of 76 analyzed but 2 reviewers cite pricing chaos — same faucet job quoted $375 then billed $700+ by a different crew.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Evanston, IL · compare all →
Our opinion, based on the 76 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Logan came in on his day off to fix a tenant's broken shower — above-and-beyond availability cited explicitly
1 cited review
“Logan was fantastic to work with. Very responsive, professional, and accommodating. My tenants did not have a working shower and Logan offered to come in on his day off to fix the issue. I would highly recommend Logan and Rescue Plumbing for any plumbing needs. The office staff was very friendly and helpful as well!”
Fast arrival with no-upsell pricing: 'Pricing is very reasonable — and no upselling!' cited alongside prompt on-time service
Cited in 1 of the 76 reviews we analyzed.
Vince explained two repair options including the cheaper temporary fix, walked through pipe angles and materials before quoting
1 cited review
“Vince came within a few hours to unplug a laundry sink drain. He was professional, efficient, and friendly. He explained two solutions, one quick but, he warned, possibly not enough, and one more extensive.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing varies dramatically between crews for identical work ($375 vs $700+) — budget unpredictability is a documented pattern
“There is no consistency in how they charge. One team came to our house, inspected the problem and said we need to replace our kitchen faucet. They quoted 375 the replacement. We had to go buy a new faucet and schedule for another day. Then a different team came two days later and asked for 700+! For a kitchen faucet replacement? In what world??”
Two crews quoted $375 then $700+ for the same kitchen faucet replacement — no standard pricing across technician teams
“There is no consistency in how they charge. One team came to our house, inspected the problem and said we need to replace our kitchen faucet. They quoted 375 the replacement. We had to go buy a new faucet and schedule for another day. Then a different team came two days later and asked for 700+! For a kitchen faucet replacement? In what world??”
One reviewer paid $300+ for a faucet repair that leaked worse within hours; no warranty offered for a return visit
“They came promptly which was nice, however the service cost to our bath faucet was over $300 and the sink was leaking again a few hours later worse than before they "fixed it". There was no guarantee on their work so they would charge the full fee again to check it. I will not be calling them again.”
Keep it in proportion: these concerns are cited in 2 of the 76 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The value of 2 stars is they did a free estimate. Their lack of 3/4/5 stars is due to their lack of effort. My problem was that I had warm water coming from my cold side faucets on my 2nd/3rd floor. Their two colleagues that inspected my place spent less than 10 minutes in my house. They heard my problem, walked up and down and saw all of my fixtures, but didn't really listen to me. They told me I would have to …”
“Worst company ever! Do not call this place. I have a broken faucet, request a plumber from here, give me a diagnosis of replacing the faucet for $665 plus material cost. Called another plumber, charged $80 and finished the work in about 20 minutes.”
“My husband and I called rescue plumbers to look into a potential clogged drain under our stacked washer/dryer unit. We were initially told someone would be out same day between 10-1 and then they had to reschedule because they would need a dolley to move said washer/dryer. We called back to confirm only to find they completely cancelled our request. After making a new one we were told someone would be coming out …”
Positive
“Pete did a great job of quickly removing our old copper tubing from the old fridge and connecting our new fridge with a braided tubing. He was on time and very fast.”
“Pete and Noah were fantastic. Will definitely use again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2023.
Across platforms
Should you hire Rescue Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Rescue Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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