Reliant Plumbing - Dallas
Plumber · Dallas, TX · Open 24 hours per Google listing
Our verdict
Excellent technicians with fast emergency response, but serious billing issues including refund delays, hidden fees, and non-itemized receipts that block insurance claims.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 106 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Multiple reviewers praise specific technicians (James, Mark, Alan, Dustin, Chris, Edward) for professionalism, clear communication, and efficient work
1 cited review
“he's been great every single time. He's incredibly kind, always explains”
Cited in 7 of the 106 reviews we analyzed — 6 cited reviews not excerpted here.
Emergency response capability confirmed: multiple same-day or immediate arrivals including weekend service
1 cited review
“came out immediately when we needed plumbing work”
Cited in 5 of the 106 reviews we analyzed — 4 cited reviews not excerpted here.
Workmanship quality rated high: 83/100 score supported by detailed praise for installation care, cleanliness, and attention to detail
Cited in 4 of the 106 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two separate negative reviews report wrong water heater installed, incorrect installation causing electrical damage, breach of sales promises (refusing Home Depot unit then installing one anyway), and manager ghosting after initial lies
Cited in 2 of the 106 reviews we analyzed.
Red flag
Refund/payment disputes on multiple major jobs ($3,000 descaling device refund withheld 3+ months, charged mid-work without authorization, service plan contractual lock-in with strict cancellation terms)
“I still haven't received a single dollar. I've been calling almost twice a week”
Cited in 3 of the 106 reviews we analyzed.
Red flag
Pricing integrity pattern: estimates described as 'going for your throat', hidden fees, unnecessary work charged at premium rates, and lack of transparency on service costs before work begins
“go for your throat with estimates. They cut and dug holes unnecessarily”
Cited in 3 of the 106 reviews we analyzed.
Two separate reviewers (same customer filing on both Google and Yelp) report $3,000+ refund not received after 3+ months of repeated calls with promises unfulfilled
“I still haven't received a single dollar. I've been calling almost twice a week”
Cited in 2 of the 106 reviews we analyzed.
Multiple billing complaints: hidden diagnostic fees ($474 surprise fee), non-itemized receipts blocking insurance reimbursement on $4,000+ charges, and unnecessary service charges ($562 for inspection with no issue found)
Cited in 4 of the 106 reviews we analyzed.
One reviewer reports unnecessary excavation and extended timeline (1 month) for slab leak detection work, with poor communication and quality inconsistency
“go for your throat with estimates. They cut and dug holes unnecessarily”
Keep it in proportion: these concerns are cited in 9 of the 106 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I can’t believe this company has a 4.4-star rating—if I could give them zero stars, I would. I had the worst experience with Reliant Plumbing. Back in July, they came to my home to install a Flow Tech descaling device. Just a few days later, I noticed the device had completely shut off, so I called the company and was told a technician would come the next day. I waited the entire day and no one showed up. I called …”
“On July 24, 2026, I ordered a Flow Tech descaling device to be installed in my home. The next day, July 25, a technician came and completed the installation. I paid $1,505 before installation and another $1,505 afterward, for a total of $3,010. About two weeks later, I opened the sink cabinet where the device was installed and noticed it had shut off. I immediately called the company to report the issue, and they …”
“This is a company you shouldn't trust. They go for your throat with their estimates and lie to your face. They left a mess at this property. They cut and dug holes in places that was unnecessary trying to find a slab leak. It was like a treasure hunt. They didn't use a slab detection device which they didn't have.We were charged for this service and they failed to deliver the right way. It took about a month for …”
Positive
“Asa from Reliant Plumbing has been out here a lot over the past couple of weeks, and he’s been great every single time. He’s incredibly kind, always explains what’s going on, is honest and genuinely helpful. Even with repeat issues, he stays patient and makes the process way less stressful. Booking an appointment is also super convenient. The representatives do a wonderful job getting someone out ASAP, which we …”
“⭐⭐⭐⭐⭐ Mark and James did an exceptional job replacing our water line. From start to finish, they were professional, knowledgeable, and incredibly efficient. They took the time to explain the process, answered all our questions, and made sure everything was done right the first time. The work area was kept clean, and the job was completed on schedule with great attention to detail. It’s clear they take pride in their …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.5/5 vs Yelp 3/5 (1.5-star gap): Google reviews dominated by 5-star technician praise, while Yelp and recent Google 1-star reviews expose systematic billing, installation quality, and refund problems not visible in headline rating.
Should you hire Reliant Plumbing - Dallas?
Best for
- Emergency and burst pipe repair
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
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