Pope Plumbing Company, Inc.
Plumber · Rowlett, TX
Our verdict
170 Google reviews at 4.5 stars with 10 1-star ratings out of 100 analyzed; one homeowner saved tens of thousands when Pope tested the sewer system from both ends instead of accepting two competitors' $25K-$45K replacement bids.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Sewer diagnosis: methodical testing from both ends avoided a $25K-$45K full-system replacement two other companies recommended
1 cited review
“Instead of saying my entire sewer system was bad they tested like neither of the two other companies.”
Water-heater Flood-Stop replacement completed Friday afternoon — tech rushed to supplier before closing to finish same day
1 cited review
“With only a few minutes before the Friday afternoon closing, he hurried to the supplier, got the part, and returned to install the repair.”
Decade-long repeat customers say techs explain what they did and why
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp 1-star: appointment cancelled and re-cancelled twice with 10+ unreturned office calls before scheduling resolved
“I called the office no less than 10 times with no answer or returned call.”
Red flag
Public allegation of road-rage incident involving a Pope Plumbing vehicle and driver putting hands on a stranger after a collision
Cited in 1 of the 100 reviews we analyzed.
A property manager expected an expensive job but specifically noted it 'was not' — implies prior pricing concerns existed
“Roberto called me to let me know what the issue was and that is was a simple fix”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Unbelievable, there is a man in a pope pluming company vehicle who was driving in Rockwall Texas this morning (12-27-2023) that has no business driving. Road rage is an understatement on top of that this grown man decided after hitting someone’s vehicle on the job that, that simply wasn’t enough. He proceeded to get out and put his hands on a complete stranger. Come on you’re a grown man act your age and, DO BETTER …”
“Do not recommend their pricing is highly inflated!!!”
“Had a water leak under my Foundation. Water running down the street. Contact the Pope. They sent out a technician. That Monday. Jason. The technician was very friendly very knowledgeable and arrived on time. The problem started when I try to get the work done. Contact the girls at the office regarding financing. Wanted to pay $1,000 down $200 a month till July and pay off the balance.$4300 Could never get the lady …”
Positive
“As longtime customers, we highly recommend Pope Plumbing! Always prompt in response, clear in explaining what is required and timely in completing the work, every plumber is knowledgeable and courteous. Recently, we had two critical plumbing needs: First, the Flood-Stop on our water heater failed in the closed position. The plumber promptly arrived and learned a replacement unit which was under warranty was …”
“Had a recent drain issue going on during the winter weather (not related) but as soon as we started thawing out Pope Plumbing sent out Diego and Roberto. They were great. Worked hard and explained everything they were doing. Would definitely recommend them to anyone else needing and emergency or nuisance fix.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Pope Plumbing Company, Inc.?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Pope Plumbing Company, Inc.?
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