Polly Plumbing
Plumber · Keller, TX · Open 24 hours per Google listing
Our verdict
4.9★ across 128 reviews (96 analyzed); 91 of 96 are 5-star; fast_response=17, professional=47; pricing concerns surface in 2 of 96 reviews (expensive theme); BBB A- accredited.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 96 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Pricing transparency cited in multiple reviews: final price matched quote exactly (1 Yelp review), all costs communicated upfront before work began (2 Google reviews)
2 cited reviews
“The final price was exactly what they quoted. No surprises, no upsells, no nonsense. That means everything. I won't be calling anyone else for plumbing. Polly has my business for good.”
“He did an evaluation of why the firepit was not functioning and proceeded to explain and communicated all cost upfront. He was not pushing a service plan or anything like that, which made me trust that this company is for real helping customers get their plumbing issues resolved.”
Cited in 3 of the 96 reviews we analyzed — 1 cited review not excerpted here.
fast_response theme in 17 of 96 reviews; water heater replaced quickly (2 weeks start-to-finish on a complex hot-water-plus-leaking-pipes job per 1 review)
2 cited reviews
“All of this was done in 2 weeks and my stress is finally gone. Pricing was reasonable and he was very transparent in any of his findings and future recommendations for our home.”
“The final price was exactly what they quoted. No surprises, no upsells, no nonsense. That means everything. I won't be calling anyone else for plumbing. Polly has my business for good.”
Cited in 3 of the 96 reviews we analyzed — 1 cited review not excerpted here.
Brent cited by name across water heater, gas line, and faucet jobs with consistent communication praise — 'patient with millions of questions', 'very transparent in any of his findings'
2 cited reviews
“He did an evaluation of why the firepit was not functioning and proceeded to explain and communicated all cost upfront. He was not pushing a service plan or anything like that, which made me trust that this company is for real helping customers get their plumbing issues resolved.”
“All of this was done in 2 weeks and my stress is finally gone. Pricing was reasonable and he was very transparent in any of his findings and future recommendations for our home.”
Cited in 3 of the 96 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Overpricing complaints appear in 2 of 96 reviews (expensive theme=2); one 3-star review specifically says pricing is too high for customers on fixed incomes
“The service was very overpriced and if I was in better health I would have asked him to leave and call another plumber. Please work on your pricing because some people are on fixed incomes and can't afford the prices you are charging.”
Keep it in proportion: these concerns are cited in 1 of the 96 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Plumber did not even look at our problem before giving me a quote, we could of done that over phone and saved me $89”
“Making the appointment was easy and nice. When the tech arrived, he was shown the area in which we had dug out, he took about a minute to look at the issue, said he’s going back to his truck to get us an estimate, came back about 5 minutes later and only showed me a very over priced estimate. Did not show any outlined work to support but told me his price included his 1.5 hour of labor and he might be able to get me …”
Positive
“I had issues replacing a gas line connector for my gas grill. The technician (Brent) was excellent. He was able to determine the right piping and further corrected some old connections. Highly recommend Polly Plumbing.”
“Thank you to Polly’s Plumbing for a fantastic water softener and filtration system installation! The entire team was incredibly nice, friendly, and professional from start to finish. They made the process easy and stress-free, explained everything clearly, and did a great job with the installation. Highly recommend them if you’re looking for reliable and trustworthy plumbing services.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Polly Plumbing?
Best for
- Emergency and same-day calls
Hire if
- You need a plumber who actually shows up when scheduled
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Polly Plumbing?
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Find plumbers near you
Polly Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Haslet · Justin · Fort Worth · Lake Dallas