Plumbing Pals
Plumber · Philadelphia, PA · Open 24 hours per Google listing
Our verdict
4.9★ across 1,679 reviews — replaced a water heater within 2 hours of a call, handled a frozen-pipe emergency with tenants moving in next day, but one customer complaint about discarded drywall and dismissive customer service response.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Philadelphia, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day water heater swap in under 2 hours — reviewer cited call-to-completion same morning, including quote walkthrough
1 cited review
“They replaced my water heater within 2 hours of calling, which seriously exceeded my expectations. The work was done quickly and cleanly, and everything is working perfectly.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Mobilized for frozen-pipe emergency with tenants moving in next day — resolved under tight timing with strong communication throughout
1 cited review
“Plumbing Pals came through for us during a true emergency with frozen pipes, right as new tenants were moving in the next day. They were responsive, professional, and got the issue resolved quickly under tight timing.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Customer service disputed a drywall damage claim by asserting it 'crumbled into small pieces' without verifying with the crew — reviewer called this the worst customer service interaction in a long time
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We didn’t have much complaint about the plumber himself—he did his job in identifying the leak issue. However, my company experienced one of the worst customer service interactions we’ve had in a long time. After opening the ceiling, the team removed and discarded the drywall pieces, which made restoration much more difficult. When I asked about this, the customer service representative claimed the drywall …”
Positive
“5-Star Review for Plumbing Pals. My tub faucet had started making this super annoying clicking sound every time I turned to the right. I called Plumbing Pals and I was impressed when they scheduled me for that morning. Anthony was friendly, professional, and clearly knew exactly what he was doing. He quickly diagnosed the issue, explained what was wrong in simple terms, and had the faucet fixed in no time at all. No …”
“I had a great experience with Plumbing Pals! From the moment I called, they were responsive and professional. Stephan was fantastic—knowledgeable, friendly, and efficient. They replaced my water heater within 2 hours of calling, which seriously exceeded my expectations. The work was done quickly and cleanly, and everything is working perfectly. Highly recommend Plumbing Pals and Stephan if you need reliable plumbing …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,679 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Plumbing Pals?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Plumbing Pals?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: National Park · Moorestown · Philadelphia · Berlin